Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Operations Manager (Broker Administration).
Hong Kong Jobs Expertini

Urgent! Operations Manager (Broker Administration) Job Opening In Hong Kong, Hong Kong – Now Hiring HK009 Mercer (Hong Kong) Ltd

Operations Manager (Broker Administration)



Job description

Description:

We are seeking a talented individual to join our Operations and Technology team at Mercer.

This role will be based in Hong Kong.

This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

  • Lead Broker Admin team to deliver efficient and cost effective operations and support HK broker clients by providing high level service standards to our customers and control operational and compliance risks.

    This also includes providing foreign group insurance and broking knowledge training to the team to ensure the team can provide day-to-day admin services and admin guidance to our clients.
  • Set up the services goal of broker admin team; supervise and review work of supervisor/team members in daily operations and coach supervisor/team members so that they can achieve their personal goal of the year.
  • Review and optimize current process and procedure of broker admin team to ensure operations can be more efficient and more accurate.

    Work with internal stakeholders (e.g. Business Solution Team, Sales Team, Finance Team) to ensure revenue can be well recognized and adjust admin procedures to meet business requirements if needed.
  • Monitor Broker Admin operations dashboard measures to proactively identify impacts
  • Identify, plan, and manages process improvement projects to create year-over-year efficiencies in operations.
  • Work with consultants/finance team/management team/ Insurer companies for billing/commission issues.
  • Handle client’s feedback and complaints independently with resolution and proactively follow up with related parties for services enhancement.

  • What you need to have:

  • Bachelor’s degree or above, preferably majoring in HR, Insurance or English
  • 5+ years operations experience in the area of employee benefits, insurance, or outsourcing services
  • Ability to prioritize, meet tight deadlines, and handle multiple tasks in a demanding work environment
  • Strong attention to details and accuracy
  • Strong customer service skills
  • Proficient in EXCEL skills is an added advantage
  • Fluent in written & spoken English, Mandarin and Cantonese
  • Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  • Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people.

    Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.

    With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.

    For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment.

    We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.

    All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.

    Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.


    Required Skill Profession

    Operations Specialties Managers



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Operations Manager Potential: Insight & Career Growth Guide


    • Real-time Operations Manager Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Operations Manager in Hong Kong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3136 jobs in Hong Kong and 2384 jobs in Hong Kong. This comprehensive analysis highlights market share and opportunities for professionals in Operations Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Operations Manager (Broker Administration) Job?

      Great news! is currently hiring and seeking a Operations Manager (Broker Administration) to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HK009 Mercer (Hong Kong) Ltd adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Hong Kong laws and regulations
    • What Is the Average Salary Range for Operations Manager (Broker Administration) Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Operations Manager (Broker Administration)?

      Key qualifications for Operations Manager (Broker Administration) typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Operations Manager (Broker Administration)?

      To improve your chances of getting hired for Operations Manager (Broker Administration), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Operations Manager (Broker Administration) Job Success
      HK009 Mercer (Hong Kong) Ltd interview tips for Operations Manager (Broker Administration)

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the HK009 Mercer (Hong Kong) Ltd's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Operations Manager (Broker Administration) interview at HK009 Mercer (Hong Kong) Ltd, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HK009 Mercer (Hong Kong) Ltd's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Operations Manager (Broker Administration) Positions

      Setting up job alerts for Operations Manager (Broker Administration) is easy with Hong Kong Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!