OPERATIONS MANAGER APAC

Job description

At ScentAir, we elevate experiences for diverse businesses—from hotels and airports to retail, gyms, and spas —through our innovative scent solutions.

Partnering with iconic brands like Marriott, Westin Resorts, Crown Resorts, and Zara Home, we harness the power of scent to transform environments and enrich customer experiences.

Join over 50,000 satisfied clients in more than 120 countries and discover how our captivating fragrances can enhance your brand.





Ready to learn more?

Visit us at: https://scentair.com/



OPERATIONS MANAGER APAC



You are one of the team members aiming for an experienced Operations Manager to lead a dynamic team in our Supply Chain and Technical Services functions.

This role is pivotal in ensuring the speed and quality of customer complaint resolutions, optimizing shipment accuracy and on-time service delivery rates, and enhancing quality management protocols within technical services.

The ideal candidate will possess strong leadership skills, a strategic mindset, and a commitment to operational excellence.





LOCATION : Hong Kong

REPORT TO: Operations Director APAC



KEY TASKS & RESPONSIBILITIES



+ Lead a team of supply chain and technical service professionals to optimize operations and achieve departmental and business goals through collaboration and continuous improvement.





+ Manage Technical Services Teams, both in-house and outsourced, to provide timely and high-quality support for customers.

Regularly evaluate team performance to find areas for improvement, and hold training sessions to close gaps and maintain service standards.





+ Strategically schedule and deploy technical representatives, optimizing travel routes and assignments to maximize efficiency and minimize operational costs.





+ Oversee supply chain operations in the APAC region, coordinating purchasing, inventory, logistics, and warehousing in Hong Kong and Japan.

Leverage knowledge of import/export practices to create efficient, cost-effective solutions and improve operational efficiency.





+ Execute supply planning strategies to ensure seamless alignment with shipment delivery schedules and proactively address customer requirements.





+ Analyze operational performance metrics to identify areas for improvement and implement best practices from industry research and benchmarks to streamline operations and achieve efficiency targets.

          



+ Engage with other departments on key projects to ensure effective communication and coordination for successful outcomes.





+ Engage in developing and refining operational strategies that support the organization’s long-term goals, while promoting continuous improvement initiatives to enhance service delivery and optimize overall effectiveness.







SKILLS & QUALIFICATIONS



+ Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field.





+ Minimum of 10 years of relevant experience in U.S. companies, with a preference for supply chain experience in the APAC region.





+ Proven experience in operations, preferably within a technical services or supply chain environment.





+ Solid experience in supply planning.





+ Experience in managing contractors.





+ Proficient in ERP systems and data analysis software.





+ Strong leadership skills, with the ability to motivate and guide teams.





+ Excellent problem-solving abilities and experience in customer service management.





+ Strong analytical skills and experience with performance metrics.





+ Sound business acumen, with the ability to understand the big picture and contribute to overall strategic goals.





+ Highly proficient in MS Office Suite, particularly Excel.





+ Strong communication and interpersonal skills in both verbal and written English and Chinese (Putonghua and Cantonese) for engaging with stakeholders.





+ Willingness to occasionally travel in APAC and conduct time zone conference calls.







ScentAir offers the right candidate a competitive salary, benefits, and career development.





Interested parties, please click Apply Now to send us your full resume with your last/current and expected salary and availability.





ScentAir is an Equal Opportunity Employer and commits to creating and maintaining a diverse and inclusive culture where everyone’s skills, experiences, and perspectives are recognized and valued.





All applications will be treated with the strictest confidence.

The personal data provided will be used for recruitment purposes only.

Only shortlisted candidates will be notified.



 

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