Register Login

  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Get Resume Score
Hong Kong Jobs Expertini

Operations and Service Manager - Wealth & Personal Banking Job Opening In Kowloon City – Now Hiring HSBC

Operations and Service Manager Wealth & Personal Banking

    Hong Kong Jobs Expertini Expertini › Hong Kong › Jobs › Kowloon City › Other General › Operations And Service Manager Wealth & Personal Banking

Job description

Operations and Service Manager - Wealth & Personal Banking

Brand: HSBC

Area of Interest:

Location:
Kowloon City, Kowloon, HK

Work style: Office Worker

Date: 17 Oct 2025

**Principal Responsibilities**

In this role you will

+ Management and processing of servicing requests for HSBC Customers
+ Coaching and development of direct and non-direct line reports to support improving skills and capability
+ Use knowledge of products, processes and procedures to address customer needs both through the team and individually
+ Support and manage frontline colleagues to deliver service to customers at first point of contact through the reduction of operational requirements
+ Provide guidance on transactions and ensure that all work is processed in accordance with the established and documented procedures
+ Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations and development and maintenance of Operational Management Information
+ Manage or oversee the management of unit administration activities
+ Ensure excellent satisfaction is achieved through leading a team within its remit to consistently deliver excellent service for both internal and external clients

Qualifications

To be successful you will need

+ Good experience in branch management
+ Good leadership and a highly developed interpersonal and influencing skills.
+ Positive, energetic and adaptive to change
+ Possess Investment and Insurance licenses
+ Strong management planning and organizing ability to motivate and support the Division
+ Fluent written and verbal English and Cantonese language skills, as well as a communicative level of Mandarin

When applying, please submit a full resume and attach your appraisal reports for the last two performance years.

Your local internal application policy should be followed.

For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content HKG: Do I need any approval to look for internal career opportunities?.

**You’ll achieve more at HSBC.**

HSBC is committed to building a culture where all employees are valued, respected and opinions count.

We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by **The Hongkong and Shanghai Banking Corporation Limited.**

Required Skill Profession

Other General


  • Job Details

Unlock Your Operations and Potential: Insight & Career Growth Guide


Real-time Operations and Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Operations and in Kowloon City, Hong Kong, highlighting market share and opportunities for professionals in Operations and roles.

1117 Jobs in Hong Kong
1117
137 Jobs in Kowloon City
137
Download Operations And Jobs Trends in Kowloon City and Hong Kong

Are You Looking for Operations and Service Manager Wealth & Personal Banking Job?

Great news! is currently hiring and seeking a Operations and Service Manager Wealth & Personal Banking to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HSBC adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Hong Kong laws and regulations

What Is the Average Salary Range for Operations and Service Manager Wealth & Personal Banking Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kowloon City. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Operations and Service Manager Wealth & Personal Banking?

Key qualifications for Operations and Service Manager Wealth & Personal Banking typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Operations and Service Manager Wealth & Personal Banking?

To improve your chances of getting hired for Operations and Service Manager Wealth & Personal Banking, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Operations and Service Manager Wealth & Personal Banking Job Success

HSBC interview tips for Operations and Service Manager Wealth & Personal Banking

Here are some tips to help you prepare for and ace your Operations and Service Manager Wealth & Personal Banking job interview:

Before the Interview:

Research: Learn about the HSBC's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Operations and Service Manager Wealth & Personal Banking interview at HSBC, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HSBC's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Operations and Service Manager Wealth & Personal Banking Positions

Setting up job alerts for Operations and Service Manager Wealth & Personal Banking is easy with Hong Kong Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!