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Urgent! Officer, Customer Service Job Opening In Hong Kong, Hong Kong – Now Hiring Aegon

Officer, Customer Service



Job description

Description

Responsibilities:

  • Collaborate with business partner or different internal teams to deliver quality customer service.
  • Handle enquiry/feedback/complaint from customer or business partners through different means of contact including but not limited to letter, email, audio/video call or face to face meeting, etc.
  • Process financial and non-financial policy servicing transactions in different administration systems in complying to the process guidelines, target turnaround time and with zero error.
  • Ensure a good follow-through of customer’s service request till its completion.
  • Report daily operations issues to team leader with proposed feasible solution.
  • Participate in ad hoc projects or tasks if assigned.
  • Being a team player to back up other team member for service continuity purpose.
  • Comply with internal policies, procedures and relevant laws and regulations.
  • Requirements:

  • Holder of a diploma in any discipline
  • 2 years of experience in life insurance
  • Good interpersonal and communication skills
  • Good command of both written and spoken English and Chinese (included Mandarin)
  • Proficiency in MS office, Excel, Word, Powerpoint
  • Customer centric mind set with a desire to provide excellent customer service
  • HKIA licensing (Paper 1 & 3) required
  • Equal Opportunity Employer

    Aegon Asia provides equal employment opportunities for employees and applicants throughout the employment life cycle, including recruitment and selection, promotions, transfers, training and development, compensation and benefits, performance management, disciplinary procedures, Company-sponsored social and recreational programs and termination.

    No one will be discriminated against because of race, color, religion, sex, age, national origin, sexual orientation, gender identity, pregnancy, family circumstances, physical or mental disability, marital status, participation in the uniformed armed services or any other status protected by law.


    Required Skill Profession

    Information And Record Clerks



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      Unlock Your Officer Customer Potential: Insight & Career Growth Guide


    • Real-time Officer Customer Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)

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    • Are You Looking for Officer, Customer Service Job?

      Great news! is currently hiring and seeking a Officer, Customer Service to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Aegon adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Hong Kong laws and regulations
    • What Is the Average Salary Range for Officer, Customer Service Positions?

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    • Interview Tips for Officer, Customer Service Job Success
      Aegon interview tips for Officer, Customer Service

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Aegon's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
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      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

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