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Urgent! Officer, Customer Correspondence Job Opening In Hong Kong, Hong Kong – Now Hiring Prudential plc

Officer, Customer Correspondence



Job description

Prudential’s purpose is to be partners for every life and protectors for every future.

Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.

We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions.

We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities:

  • Handle customer written enquiries received by email and letter in accordance with company procedure, standard and KPIs. Conduct investigation and work with other department on case resolution.

    Resolve escalations and ensure customers’ concerns and needs are effectively addressed.

  • Identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emergingtrends, etc.) through case handling and discuss with the Manager to drive relevant departments to improve customer experience.
  • Support ad-hoc assignments from managers.
  • Job Requirements:

  • Tertiary education
  • 3 years of working experience in customer service
  • Strong organizational and time management skills
  • Attention to detail and ability to maintain accuracy in data entry
  • Experience in insurance or financial services industry
  • Qualified license of IIQE 1, 3 and 5 is an advantage

  • Required Skill Profession

    Information And Record Clerks



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