Job description
Position Overview:
We're seeking a skilled Network Engineer to join our Information Services team in HK.
This role is ideal for someone passionate about network infrastructure and customer service excellence.
You'll provide Tier 3 LAN, WAN, and WLAN support during Asia Pacific hours, ensuring high performance and reliability across our global offices and data centers.
Key Responsibilities:
Provide day-to-day technical support for network infrastructure globallyConfigure LAN, WLAN, and WAN environmentsMonitor network performance and troubleshoot issuesPerform network maintenance, upgrades, and wireless surveysSupport remote access (Palo Alto Prisma/Global Protect)Assist with office build-outs and upgradesCollaborate with vendors and document procedures clearlyParticipate in change control and management processesRequired Qualifications:
2+ years of relevant technical experienceHands-on experience with Cisco switching, routing, SD-WANExperience with PRISMA Access and enterprise WiFiFamiliarity with network monitoring platforms and routing protocols (BGP, EIGRP, OSPF)Ability to analyze packet captures and understand firewall conceptsProficient in English (spoken and written)Willingness to work extended hours and travel as neededPreferred Qualifications:
Bachelor's degree in Computer Science, Information Systems, or related fieldExperience with Palo Alto Networks, Aruba wireless infrastructure, and network automation toolsCertifications (Cisco, Palo Alto, Aruba)Fluency in Chinese and English