Location: Taipo (onsite free parking)
Roles and Responsibilities:
Lead end-to-end solution delivery projects for IT Infrastructure and OperationsCollaborate with different business units and stakeholders across various levels in the Company to deliver project objectivesManage post Go-live hyper care and ensure seamless transition to operations with focus on knowledge transfer and sufficient documentationCommunicate with key stakeholders and provide consolidated reporting of project status, risks and issuesMaintain continuous improvement of ITSM processesCollaborate with cybersecurity teams to perform emergency patching in a timely mannerContribute to the development of the workplace technology, technical methodologies, best practices, policies, procedures and associated documentationsDevelop, test and maintain software packages for distribution to user desktops, troubleshooting and resolving issues as they ariseDesign, promote and execute learnings and trainings, and drive participation and completion rate
Requirements:
Bachelor degree in IT or related disciplines12+ years of related technical experience with 5 years in managing teamsFluent in English and Putonghua, other language skills will have additional advantagesPMP, ITIL, or relevant certifications are highly desirableSelf-motivated, action and result orientedWell organized, good communication and reporting skillsStrong team collaboration and interpersonal skills with multi-disciplined staff at all levelsStrong understanding of enterprise-level technology infrastructure, digital workplace architectures and integration methodologiesKnowledge and experience in managing Windows PC and Mobile in an enterprise environment, including support/ break-fix/ image-&-re-image / patch and any automated tools, e.g MECM, Intune and AutopilotKnowledge and experience in managing Windows OS deployment and application packagingKnowledge and experience in supporting virtual desktopFamiliar with cloud-hosted products such as Microsoft 365 (M365)Experience in interacting with software and hardware external vendorsProficient in project management methodologies and tools, with a track record of delivering projects on time and within budgetAble to effectively prioritize and execute tasks in a high-pressure environmentAble to follow through tasks until completion as a team