Manager, Strategic Procurement Manager (COE / Performance Management)

The Strategic Procurement Department is focused on delivering effective business solutions through a strategic management approach of our costs, our supplier base and the continuous improvement of our administrative initiatives.

The role will be responsible for providing support in the development and implementation of Performance Management systems and to drive continuous improvement in Performance Management, so as to ensure consistency throughout the strategic procurement service model and enable, encourage and demonstrate procurement best practices.

• Establish performance metrics including Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) across the organization to measure suppliers, Strategic Procurement team performance, Strategic Procurement and business/users’ performance in the tender/quotation process cycle and capability management;
• Manage KPIs and SLAs to ensure performance is timely tracked and transparently reported, meanwhile continuously identify improvement opportunities for  deployment;
• Provide and optimise procurement management reports and dashboards to support procurement management in procurement strategies formulation and drive continuous improvements;
• Build up centralised Knowledge Management channels to enable collection and sharing of procurement know-how, tools, benchmarks; market trends etc.
  
  in a regular manner;
• Set up Procurement Capability Management framework and collaborate with Learning & Development to strengthen procurement capability via appropriate training to meet business requirements,;
• Conduct internal Customer Satisfaction surveys to enable channel for business/users to provide feedback on procurement;
• Lead Supplier Performance survey and Supplier Satisfaction survey to measure supplier performance and interact with suppliers on their requests;
• Provide change management support on project initiatives.
• Partner with other business stakeholders to drive continuous improvement in terms of Performance Management.
• Support the management of departmental budget and headcounts planning and as a custodian on budget updates throughout the financial year.

• Degree in Procurement, Information Technology, Business Administration.
• At least 6-8 years of related client and/ or consultancy work experience in managing performance metrics and developing process and procedures.
• Sound knowledge on category management in one or more of the categories, including but not limited to information and communication technologies, facilities management, corporate services and marketing.
• Knowledge of data analytics is an added advantage
• Excellent communication skills with the ability to build and maintain collaborative relationship with stakeholders.
• Good planning and project management skills to drive change programmes.
• Strong analytical and problem solving skills.
• Good command of English and Chinese.

The level of appointment will be commensurate with qualifications and experience.