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Manager, Operations Solutions and Policy Services Job Opening In hkgn 348 kwun tong road – Now Hiring The Cigna Group


Job description

Job Responsibilities

  • Health insurance policy administration, focusing on new business & renewal policy proposal requirements assessment, systems & processes change requirements, policy setup and implementation in policy administration and claims systems

  • Health product development and implementation, contributing to product design & development with inputs identified & consolidated for operations & servicing, testing and implementation in the policy administration and claims systems

  • Work closely with internal IT teams, external IT vendors and outsourced service providers to develop, test and implement the necessary capabilities for the policies/products

  • Support the policy services team, working with other involved functions in operations & servicing, IT and client management, to resolve incidents and customer feedback/complaints

  • Monitor, prioritize and manage the systems backlogs for the policy administration systems

  • Monitor and assist in reporting on the performance of the outsourced service providers

  • Represent the policy services function in regulatory compliance projects and other cross-department projects (within as well as beyond operations & servicing)

Requirements

  • At least 7 years’ solid experience in health insurance operations with at least 2 years in a supervisory role

  • Diploma or above, preferably with insurance-related qualifications, e.g. FLMI

  • Proven track record of handling projects, process documentation & improvement, and systems changes, working with IT, vendors and stakeholders, developing user requirements and test cases for system, and conducting UAT

  • Knowledge of AS400 is preferred

  • Strong analytical mindset, problem solving and attention to details

  • Good command of spoken and written English and Chinese

  • Highly organized self-starter, with the ability to be engaged in multiple projects to meet tight deadlines

  • Excellent interpersonal, communication and influencing skills

  • Strong PC skills (e.g. Excel and Word)

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.

We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

Join us in driving growth and improving lives.

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Manager Operations Potential: Insight & Career Growth Guide


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Are You Looking for Manager, Operations Solutions and Policy Services Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Cigna Group adheres to the cultural norms as outlined by Expertini.

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1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Hong Kong laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in hkgn 348 kwun tong road. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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The Cigna Group interview tips for Manager, Operations Solutions and Policy Services

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Other Openings

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