Manager Experience Design

Job description

Job description About Infosys:Infosys is a global leader in next-generation digital services and consulting.

We enable clients in 56+ countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Location: Short Description: Hong KongRoles and Responsibilities:As a Lead Service Designer, you’ll lead the creation of comprehensive, data-driven experiences for our clients.

You’ll transform insights into actionable strategies, aligning business goals with user-centric designs.

This role demands expertise in both service design and business analytics, ensuring that our solutions are innovative, data-backed, and scalable across diverse digital touchpoints.

Your key responsibilities include: Translating client insights and business data into compelling service experiences, supported by a strong narrative.

Creating customer journeys by capturing each touchpoint in the respective business area, ensuring alignment with the operating model and business processes.

Experienced in preparing business proposals and case studies, with a passion for exploring the unknown and transforming insights into tangible assets.

Able to collaborate effectively with Experience Designer, Visual Designer and Business Leader while also contributing independently.

Collaborating with key stakeholders to define project scope, ensuring that both user needs and business objectives are met.

A mastermind in user research, adept at crafting strategic design approaches by selecting the right methodologies—including user research, personas, journey maps, service blueprints, wireframes, prototypes, usability testing, and accessibility audits—and making data-driven recommendations through infographics, competitor analysis, and questionnaire, and survey.

Developing high-quality presentations to articulate your ideas and deliverables.

Utilizing business analytics to inform design strategies and measure the impact of service improvements on user behavior and business outcomes.

Skills /Competencies: At least 12+ years of experience in Service Design, Product Design, or UX Design, with a strong focus on integrating business analytics into the design process.

A portfolio showcasing problem-solving capabilities, with case studies that highlight your thought process, use of research summaries, data analytics, and final outcomes.

Experience in face-to-face client interactions, presenting and defending your design decisions confidently.

Business analytics skills: An understanding of how to use data insights to drive design decisions and measure success.

Experience working within the WeChat ecosystem and designing WeChat Mini Programs or other digital products in China (experience in O2O service is a plus) Experience working with cross-functional teams to ensure that both user experience and business objectives are met.

End-to-end project experience is a plus.

Domain expertise in either retail customer experience, sports racing, or financial services is a plus A degree in design, business, or a related field.

Applicants from other backgrounds with a strong portfolio, business acumen, and a drive to deliver excellent user experiences are encouraged to apply.

Professional proficiency in both English and Mandarin, in reading, writing, and daily communication (Cantonese is a plus) The ability to navigate cross-cultural communication differences and adapt designs to regional preferences.

This role is based in Hong Kong.

A candidate who can be onsite in Hong Kong for at least 3 days per week will also be considered.

EEO Statement:At Infosys, we recognize that everyone has individual requirements.

If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call 1---.

Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors.

In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile.

All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance.

We are committed to embracing diversity and creating an inclusive environment for all employees.

Infosys is proud to be an equal opportunity employer.”

Required Skill Profession

Other Management Occupations