Job description
Manager Data Analytics and CRM (Risk) - Hang Seng Bank (HK)
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Location:
Mongkok, Kowloon, HK
Work style: Hybrid Worker
Date: 28 Oct 2025
**Some careers have more impact than others.**
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be.
Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Principal responsibilities:**
+ Mine and analyze large structured and unstructured datasets and apply advanced statistical methodology to explore strategic solutions and actionable recommendations to solve business problems.
+ Keen to take initiatives to translate business problems into analytics-led solutions with appropriate methodology, manage the business application effectively and evaluate the results rigorously.
+ Highly sensitive to state of business and anticipative of business problems and priorities.
+ Explore the data and conduct quantitative analysis to ascertain root cause of business' issues, identifies opportunities and effective targeting for business growth potential.
+ Ensure timely and quality analytics deliverables to satisfy business needs effectively under the dynamic business environment.
+ Sharing knowledge and good practice, working collaboratively with different parties to create a productive, diverse and supportive working environment.
+ Collaborate with Group and offshore centre for different analytic solutions implementation and cross-reference sharing.
+ Conduct analysis and insight generation to support Fraud / Financial Crime risk mitigation and Anti-money laundering.
**Requirements**
+ University degree in in Statistics, Mathematics, Computer Science, Information Systems or other related discipline
+ Minimum 6 years' working experience in analytics, modelling and machine learning in banking industry
+ Extensive experience and skill in mining massive volume of data for quick insight discovery
+ In depth knowledge and experience with machine learning techniques and algorithms
+ Proficient in SAS, SQL and Microsoft R/Python.
Knowledge in Visualization tools (e.g. QlikSense, Data Studio, Tableau), GCP, Big Query, digital data is an advantage.
+ Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience
+ Effective communication, interpersonal, organizational, problem solving, presentation skill and strong business acumen
+ Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery
**You’ll achieve more when you join Hang Seng Bank Limited.**
**www.hangseng.com/careers**
**https://www.linkedin.com/company/hang-seng-bank**
Hang Seng is committed to service excellence.
Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.
We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Required Skill Profession
Other General