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Urgent! Manager, Claims & FWA Data Analytics Job Opening In Hong Kong, Hong Kong – Now Hiring Prudential plc
Prudential’s purpose is to be partners for every life and protectors for every future.
Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.
We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions.
We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Why This Role Is Elite:
Job Responsibilities:
1.
Claims Operations Analytics
Monitor and analyze key operational metrics including Turnaround Time (TAT), Straight-Through Processing (STP) rates, First-Time Resolution, and Cost per Claim.
Develop and maintain performance dashboards for Claims leadership to track service levels, efficiency, and customer experience.
Identify bottlenecks and recommend process improvements to enhance claims adjudication speed and accuracy.
2.
FWA Detection & Prevention
Design and deploy predictive models and rule-based engines to detect suspicious claims behaviors and fraud typologies.
Lead analytics support for Special Investigation Unit (SIU), Legal, and Compliance teams.
Quantify financial impact of FWA cases and support recovery and litigation efforts.
3.
Strategic Claims Insights
Analyze claims trends across Life and Health products to identify leakage, inefficiencies, and improvement opportunities.
Provide actionable insights to Claims leadership on provider behavior, customer patterns, and operational risks.
Support strategic initiatives such as claims automation, digital adjudication, and benefit optimization.
4.
Data Infrastructure & Technology Enablement
Collaborate with IT and Data Engineering to build scalable data pipelines and analytics platforms.
Evaluate and integrate third-party tools (e.g., OCR/NLP for document processing, fraud scoring engines, consortium databases).
5.
Governance, Compliance & Reporting
Ensure analytics processes comply with Hong Kong Insurance Authority (IA) regulations and internal audit standards.
Prepare executive-level reports and regulatory submissions on claims performance and fraud risk.
6.
Leadership & Collaboration
Mentor junior analysts and foster a high-performance analytics culture.
Lead cross-functional task forces on claims transformation, fraud prevention, and regulatory readiness.
Represent the company in industry forums and consortiums on claims analytics and fraud intelligence.
Job Requirements:
Bachelor’s or Master’s degree in Data Science, Actuarial Science, Statistics, Insurance, or related field.
6–10 years in Life & Health insurance claims analytics, with deep exposure to both operational and fraud domains.
Proven track record in driving claims transformation through data.
Experience in managing claims KPIs, STP initiatives, and fraud detection programs.
Advanced proficiency in Python, R, SQL, Power BI/Tableau
Experience with machine learning, NLP, and automation tools
Familiarity with claims systems (e.g., Guidewire, Duck Creek) and cloud platforms (Azure, AWS)
Preferred Certifications: Certified Fraud Examiner (CFE), ACII / FLMI / CPCU, Data Science or AI certifications
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Unlock Your Manager Claims Potential: Insight & Career Growth Guide
Real-time Manager Claims Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Manager Claims in Hong Kong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2965 jobs in Hong Kong and 2249 jobs in Hong Kong. This comprehensive analysis highlights market share and opportunities for professionals in Manager Claims roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Prudential plc is currently hiring and seeking a Manager, Claims & FWA Data Analytics to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Prudential plc adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Manager, Claims & FWA Data Analytics Jobs Hong Kong varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Manager, Claims & FWA Data Analytics typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Manager, Claims & FWA Data Analytics interview at Prudential plc, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Prudential plc's products or services and be prepared to discuss how you can contribute to their success.
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