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Urgent! Manager, Cast Engagement Job Opening In Hong Kong, Hong Kong – Now Hiring Hong Kong Disneyland Resort

Manager, Cast Engagement



Job description

Job Summary:

The Manager, Cast Engagement at Hong Kong Disneyland Resort (HKDL) spearheads initiatives to foster a positive, fun, and caring workplace, ensuring cast members feel valued, motivated, and aligned with HKDL’s priorities.

This role involves leveraging data to develop and implement engagement strategies and collaborating with cross-functional stakeholders to create a cohesive approach that enhances cast satisfaction, morale, and productivity.

They act as the primary point of contact, coordinating between teams to meet objectives.

Responsibilities

  • Design and execute cast engagement programs (events, activities, recognition) that foster a positive workplace culture.

  • Lead the development and implementation of engagement strategies aligned with HKDL priorities and values.

  • Build strong cross-functional partnerships across Lines of Business (LoBs) to deliver cohesive, impactful programs.

  • Serve as the strategic liaison between segment and HKDL to ensure consistent program delivery.

  • Use employee surveys, data analysis, and feedback to generate insights and recommendations; report findings to stakeholders.

  • Manage budgets, resources, and timelines to ensure efficient execution of engagement projects.

  • Stay current on market and industry trends to continuously improve programs.

  • Lead and develop a team of three direct reports.

  • Requirements

  • Bachelor’s degree in Business, Human Resources, Marketing, Psychology, Communications, or related field (Master’s preferred).

  • Minimum 10 years of relevant experience (., general management, project management, communications, HR, marketing); preferred experience in multinational corporations.

  • Proven track record in designing and implementing engagement strategies and programs.

  • Strong stakeholder management, relationship-building, and influencing skills across multiple LoBs.

  • Excellent communication and negotiation skills; able to articulate insights in a business-friendly way and obtain buy-in.

  • Data-driven mindset with experience analyzing employee surveys/feedback and translating insights into action.

  • Strong problem-solving skills; able to operate in ambiguity, balance competing priorities, and adapt quickly.

  • Program/project management skills, including impact-based prioritization and resource/budget management.

  • Understanding of how engagement impacts business performance and cast experience; familiarity with market landscape and offerings.

  • High self-awareness and consistency; able to empower partners and incorporate feedback to refine strategies.

  • HKProfessional #LI-KY1


    Required Skill Profession

    Other Management Occupations



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