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Lead Client Servicing Associate Job Opening In Hong Kong, Hong Kong – Now Hiring Clearwater Analytics


Job description

Job Summary:

Lead Client Servicing Associate are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients.

They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams.

These analysts play a pivotal role in delivering prompt, precise, and comprehensive responses to client queries, with the ultimate objective of efficiently resolving a substantial number of issues while ensuring that clients become enthusiastic advocates of Clearwater.

Responsibilities: 

  • Serve as the primary point of contact for client inquiries & requestson various topics across investment accounting, asset classes, and financial markets.

  • Deliver in timely and effective solutions to client problems.

  • Complete operational tasks such as account set up, client lockdowns, compliance, reconciliation validation.

  • Collaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user.

  • Effectively navigates through knowledge base and documentation, using internal tools and resources to proactively solve client queries and problems.

  • Manage workflow based on productivity and quality metrics; organizing your day to prioritize high importance or critical work.

  • Deal with some of the more complex client queries.

  • Required Skills: 

  • Familiarity with buy-side operations workflow is preferred .

  • Intermediate understanding of fixed income and equity investments; a basic knowledge of alternative security types preferred.

  • Prior experience in finance and/or accounting.

  • Strong computer skills, including proficiency in Microsoft Office.

  • Excellent attention to detail and strong documentation skills.

  • Excellent English communication skills, both verbal and written.

    Proficiency in Chinese (Cantonese/Mandarin) is preferred.

  • Strong organizational and interpersonal skills.

  • Exceptional problem-solving abilities.

  • Education and Experience:

  • Bachelor’s degree or higher in Accounting or Financial/Business-related field.

  • 2 to 3 years of relevant experience.

  • Required Skill Profession

    Information And Record Clerks


    • Job Details

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Clearwater Analytics adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Hong Kong laws and regulations

    What Is the Average Salary Range for Lead Client Servicing Associate Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Lead Client Servicing Associate?

    Key qualifications for Lead Client Servicing Associate typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Lead Client Servicing Associate Job Success

    Clearwater Analytics interview tips for Lead Client Servicing Associate

    Here are some tips to help you prepare for and ace your Lead Client Servicing Associate job interview:

    Before the Interview:

    Research: Learn about the Clearwater Analytics's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Final Thought:

    To prepare for your Lead Client Servicing Associate interview at Clearwater Analytics, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Clearwater Analytics's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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