Job Overview
Category
Advertising, Marketing, Promotions, Public Relations, and Sales Managers
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Job Description
Description
Job Descriptions:
Manage the account management and business development activities, overview the operations and customer services as per customers’ KPI & SOP.
Manage and perform account management job role for Noatum eSolutions to achieve KPIs required from the customers with performance reviews.
Design solutions and work closely with customer service, operations, and warehouse colleagues in daily basis.
Build and develop ecommerce Key Account customers through relationship management and to satisfy their expectations by utilizing company's ecommerce, key accounts products.
Set and follow SOP, traffic flow, communicate with customers and overseas counterpart.
Initiate and drive continuous process improvements for better productivity and operational excellences, to ensure the achievement of customer’s expectation.
Review and implement business development plan on eSol/ Key Account business to align with company's direction.
Work closely with Head of eSolutions & Strategic Account, Asia to develop the supply chain solutions globally for e-commerce and Strategic Account products.
Lead and negotiate with ecommerce partners (warehouse, courier, e-platform etc.) Prepare and present product proposals to future and current ecommerce clients and partners.
Lead and participate in ad hoc projects when required.
Understand customer needs and offer proactive solutions from their perspective.
Ensure compliance with all customer contractual obligations on the part of the company.
Ad-hoc pricing & quotation.
Minimum requirements
Job Requirements:
University Degree holder or equivalent qualification.
+5 years’ relevant experience in account management field with proven track reference in managing global / key accounts and lead a team.
In-depth knowledge and experience with ecommerce, Freight Forwarding and Supply Chain Management, Contract logistics would be a bonus.
Possess analytical and problem-solving skills, task-oriented with good knowledge in presentation and negotiation techniques.
High level of ownership , ability to work independently Strong organization, analytical, communication and problem-solving skills Excellent command of spoken and written English, Putonghua & Cantonese.
Excellent computer literacy of Excel, PowerPoint and Word.
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