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Urgent! 客戶服務主任 Customer Service officer up to 24k Job Opening In Hong Kong, Hong Kong – Now Hiring Robert Half

客戶服務主任 Customer Service officer up to 24k



Job description

The Company

Our client is a well-established life insurance company is looking for a Customer Service Officer.

The Role

  • Provide comprehensive and high-quality hotline services to customers, answering phone inquiries.
  • Assist customers in resolving issues and complaints, ensuring customer satisfaction and loyalty.
  • Monitor and maintain service quality according to service level agreements.
  • Provide timely feedback on customer needs and market information, offer improvement suggestions, and continuously enhance customer service quality.
  • Adhere to company policies and procedures, and carry out other tasks assigned by superiors.

  • 為客戶提供全面優質的熱線服務,解答電話諮詢
  • 協助客戶解決問題和投訴,確保客戶的滿意度和忠誠度根據服務等級協議監控和維護服務品質
  • 及時反饋客戶需求和市場信息,提供改進建議,持續提升客戶服務品質
  • 遵守公司制度和流程,執行上級領導交辦的其他工作

Your Profile

  • Educational qualifications may involve working towards obtaining the IIQE certification (holding an Associate Degree/Degree/HKDSE with passes in Chinese, English, Mathematics, or a similar educational program equivalent to that)
  • Good communication skills and service-oriented mindset, able to communicate effectively with customers in a friendly and patient manner.
  • Possess a spirit of teamwork; individuals with experience in the customer service industry are welcome to apply.
  • Relevant customer service experience will be given priority.
  • Fluent in Cantonese and English.
  • Location: Kwun Tong.

  • 教育背景可能包括攻讀IIQE資格認證,或持有中文、英文、數學或類似項目的副學士學位/學士學位/HKDSE合格證書。
  • 具備良好的溝通能力和服務意識,能夠以友好、耐心的態度與客戶進行有效的溝通
  • 有團隊合作精神 歡迎有任何客戶服務行業經驗人士申請
  • 有相關客戶服務經驗會優先考慮
  • 能操流利廣東話及英語

Apply Today

To apply online (Word attachment only), please click the 'Apply' button.

Please note that only short-listed candidates will be contacted.

Reference Number: 67010-0013188554

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities.

For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement.

Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.


Required Skill Profession

Information And Record Clerks



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    Unlock Your 客戶服務主任 Customer Potential: Insight & Career Growth Guide


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