About Four Seasons:
Four Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services.About the role
The Junior Butler is responsible for providing exceptional service to guests and managing the daily operations.
This role requires a high level of professionalism, attention to detail, and excellent interpersonal skills.
The Junior Butler will anticipate guest needs and ensure a seamless and luxurious experience for all guests.
What you will do
Actively participate in the greeting, welcoming and farewell of guests in a sincere and professional manner
Interact with guest in a discreet and professional manner to ascertain preferences, likes, dislikes and overall service experience
Actively collect all guest comments and report them to Assistant Chief Butler for further actions to be taken
Collect and update guest history files according to guest likes, dislikes and preferences in a confidential manner; share them with Assistant Chief Butler for further processing or action
Perform the arrival and departure process of guest in an efficient and professional manner; report challenge to Assistant Chief Butler
Perform all guest services at the highest level of guest satisfaction
Follow up and handle guest complaints in an efficient and professional manner; report them to Assistant Butler for further advice to resolve
What you bring
A minimum of a High School or equivalent education
Reading, writing and oral proficiency in the English language and Cantonese/Mandarin
Fluency in a language other than English strongly preferred
Pleasant and caring attitude toward the guest
Able to work flexible hours
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Schedule & Hours:
48 Hours weekly
Work on shift