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IT Incident Technician- Hong Kong Job Opening In Hong Kong, Hong Kong – Now Hiring Axiom Technologies


Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.

Please visit our website for more information about what we do at .

Roles and Responsibilities:

  • Responsible for resolving incidents and requests that have been escalated from Level 1.
  • Software installation.
  • Troubleshoot, repair, and maintain software applications & infrastructure.
  • Escalation from the Helpdesk for application support including in-house, 3rd party applications and market data applications.
  • Provide support for operating system drivers, software, and firmware.
  • Provide support to users for home connection and work-from-home setup — Firm laptop or personal laptop + virtual machine.
  • Create and maintain support documentation.
  • Interacting with other support groups (local and global) within the firm across multiple platforms.
  • Record and manage all incidents and requests in the ticket-tracking system.
  • Proactively inform management of trends, significant problems, and expected delays.
  • On-call – Participate ina rotating schedule providing after-hours and weekend support.

  • Take initiative to stay current on technology and participate in training programs.
  • Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc.
  • Excellent communication, interpersonal, and customer care skills.
  • Ability to work under pressure and on tight timescales.
  • Experience using help desk call management system.
  • Technical grasp of a wide range of applications both in house and 3rd party applications.
  • Experience in a similar role

  • 4-6 years of relevant experience
  • What next?

    If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

    Required Skill Profession

    Computer Occupations


    • Job Details

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