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ISM Coordinator- Hong Kong Job Opening In Hong Kong, Hong Kong – Now Hiring Axiom Technologies


Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.

Please visit our website for more information about what we do at .

Roles and Responsibilities:

  • The ISM Coordinator will manage the day-to-day activities of the ISM Technicians and report to the regional Infrastructure Service Management Lead.
  • The remit of the team will include the receipt, building, configuring, installing, moving, repairing, and decommissioning desktop assets.

    This will also include inventory and stock management.

  • They will provide procedural support to their team to ensure projects are executed in accordance with established operating instructions.

  • They will be the primary interface for move projects for Corporate Services and as well as the first escalation point for any IMAC-related activities for their region.

  • Ensure Hardware Inventory Management ensuring stock levels are constantly monitored.

  • Hardware ordering and receipt through our internal ordering system.

  • Manage client expectations.

  • Coordinate ISM projects, ensuring proper planning and resourcing.

  • Manage the execution of ISM projects in line with firm policies.

  • Manage the daily workload of the ISM Technicians.

  • Serve as a point of escalation for issues.

  • Dispatch Ticket Management using ServiceNow for queue monitoring including quality checks, aged ticket remediation and escalation as required.

  • Act as a central point of contact for vendors.
  • Knowledge Management Process – Review and validate technical solutions; also provide feedback to improve the knowledge repository and maintain knowledge articles for the function.

    Coordination of key hardware initiatives.
  • A wide range of experience in a Technology role, preferably in the financial or Investment Banking industry.
  • Able to demonstrate strong team leadership skills.

  • Proven experience of adherence to detailed processes.
  • Self-motivated personality with a very high level of attention to detail.
  • The ability to maintain and develop formal and informal relationships with key stakeholders.
  • The ability to multi-task in a high-paced and demanding environment is crucial.
  • Experience in a similar role

  • 1-3 years of relevant experience
  • What next?

    If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

    Required Skill Profession

    Operations Specialties Managers


    • Job Details

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    1. Independence

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    7. Obeying Hong Kong laws and regulations

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    Axiom Technologies interview tips for ISM Coordinator  Hong Kong

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