Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Insurance Operations Manager (Policy Servicing / KYC).
Hong Kong Jobs Expertini

Urgent! Insurance Operations Manager (Policy Servicing / KYC) Job Opening In Wan Chai – Now Hiring Bowtie Life Insurance Company Limited

Insurance Operations Manager (Policy Servicing / KYC)



Job description

 

Our purpose is simple - we are here to bring back the good of insurance: protecting people and their families.

By combining our deep domain expertise and our modern proprietary technology, we strive to provide better insurance products and world-class insurance experience to the public.

In the past 4+ years, we have been providing a wide range of medical coverage to the Hong Kong public.

Our sum assured has exceeded US$5 Billion. 

‍Let's continue to deliver a better insurance experience for all. 

Let's Make Insurance Good Again.

 

 



Role Summary


Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company.


We are seeking an energetic, detail-oriented professional to lead our Insurance Operations (Policy Servicing / KYC) function.

You will play a critical role in delivering transparent, compliant, and seamless policy servicing operations, while ensuring that our Know Your Customer (KYC) and compliance responsibilities are executed to the highest standards.

It’s an exciting opportunity to grow with a fast-paced team that genuinely cares about creating customer-centric insurance services.

Insurance Operations Management – Key Responsibilities



  • Lead day-to-day insurance policy servicing operations, ensuring efficient and timely processing of policy changes, renewals, cancellations, endorsements, and customer servicing requests.


  • Oversee and manage all KYC processes, including client onboarding, data verification, and ongoing due diligence to meet regulatory and company standards.


  • Continuously monitor operations and KYC controls, identifying process improvements and driving automation where possible.


  • Support the implementation and enforcement of best practices for insurance operations, digital documentation, and customer data privacy.


  • Collaborate cross-functionally with Tech, Product, and Compliance teams to improve digital journeys and workflow efficiency.


  • Manage, coach, and develop the Policy Servicing team and contribute to building a strong, customer-focused culture.


  • Prepare and review accurate reports and statistics for senior management on operational performance, KYC status, and compliance matters as required.


  • Participate in system enhancement projects and the launch of new insurance products or operational initiatives.

Success of this role would include:


  • >90% of the cases are completed within T+2

  • Roll out 1 process simplification every 2 months

Insurance Operations – What We’re Looking For



  • Bachelor’s degree in Business, Insurance, Finance, or a related discipline.


  • Minimum 6 years' hands-on experience in insurance operations, medical underwriting policy administration, or KYC within the insurance or financial services sector.



  • Solid understanding of insurance policy servicing workflows and KYC/regulatory compliance requirements.


  • Strong organisational, interpersonal, and problem-solving skills, with a proactive and analytical approach.


  • Keen attention to detail and a passion for delivering outstanding customer service.


  • Track record of training, guiding, or managing team members.


  • Excellent communication skills in English; Chinese (Cantonese ) is a must.


  • Proficiency in MS Office (especially Excel), with exposure to digital/online insurance platforms a plus.


  • Energetic, adaptable, and excited to work in a scale-up environment that moves quickly and values new ideas.

  • Prior experience in projects.

    UAT would be an advantage

Working at Bowtie – Benefits and Career Development



  • Competitive compensation package


  • Flexible working hours to support your work-life balance


  • Medical, dental, and wellness benefit programmes


  • Supportive and friendly startup culture


  • Weekly knowledge sharing and social gatherings


  • Exciting development, upskilling, and sponsorship opportunities for professional growth

About Bowtie – Digital Insurance Innovation & Customer Focus


Bowtie is Hong Kong’s first licensed virtual insurer (虛擬保險公司), defining the future of health insurance through technology and human-centred design.

By combining deep insurance expertise and innovative digital capabilities, we aim to deliver simple, trustworthy protection to individuals and families across Asia.



We’re proud of our industry-leading digital platform, ranked #2 globally in Sia Partners' 2023 InsurTech report, and we’re always looking for passionate, proactive talent to join our diverse team.

If you’re driven by purpose and thrive in a progressive, entrepreneurial environment, we invite you to build something meaningful with us.

Information provided will be treated in strict confidence and used solely for recruitment purposes.

Applications will be retained for no longer than 24 months before destruction.

Bowtie is an equal opportunity employer.

We do not discriminate on the basis of race, disability, gender identity, or family status in hiring or employment practices.


Required Skill Profession

Operations Specialties Managers



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Insurance Operations Potential: Insight & Career Growth Guide


  • Real-time Insurance Operations Jobs Trends in Wan Chai, Hong Kong (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Insurance Operations in Wan Chai, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 473 jobs in Hong Kong and 14 jobs in Wan Chai. This comprehensive analysis highlights market share and opportunities for professionals in Insurance Operations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Insurance Operations Manager (Policy Servicing / KYC) Job?

    Great news! is currently hiring and seeking a Insurance Operations Manager (Policy Servicing / KYC) to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Bowtie Life Insurance Company Limited adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Hong Kong laws and regulations
  • What Is the Average Salary Range for Insurance Operations Manager (Policy Servicing / KYC) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Wan Chai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Insurance Operations Manager (Policy Servicing / KYC)?

    Key qualifications for Insurance Operations Manager (Policy Servicing / KYC) typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Insurance Operations Manager (Policy Servicing / KYC)?

    To improve your chances of getting hired for Insurance Operations Manager (Policy Servicing / KYC), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Insurance Operations Manager (Policy Servicing / KYC) Job Success
    Bowtie Life Insurance Company Limited interview tips for Insurance Operations Manager (Policy Servicing / KYC)

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Bowtie Life Insurance Company Limited's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Insurance Operations Manager (Policy Servicing / KYC) interview at Bowtie Life Insurance Company Limited, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Bowtie Life Insurance Company Limited's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Insurance Operations Manager (Policy Servicing / KYC) Positions

    Setting up job alerts for Insurance Operations Manager (Policy Servicing / KYC) is easy with Hong Kong Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!