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Incident Technician Job Opening In Hong Kong, Hong Kong – Now Hiring ITL Hongkong


Job description

Job description About Infosys:Infosys is a global leader in next-generation digital services and consulting.

We enable clients in 56+ countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Key responsibilities: • Software installation.

• Troubleshoot, repair, and maintain software applications & infrastructure.

• Escalation from Helpdesk for application support including in-house, 3rd party applications and market data applications.

• Provide support for operating system drivers, software and firmware.

• Provide support to users for home connection and work from home set up -- Firm laptop or personal laptop + virtual machine.

• Ensure that Morgan Stanley policies and procedures are followed by, communicated, and adhered to.

• Create and maintain support documentation.

• Interacting with other support groups (local and global) within the firm across multiple platforms.

• Record and manage all incidents and requests in ticket-tracking system.

• Proactively inform management of trends, significant problems and expected delays.

• On-call – Participate in rotating schedule providing afterhours and weekend support.

• Take initiative to stay current on technology and participate in training programs.

• Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc.

Requirements: • Excellent communication, interpersonal and customer care skills.

• Ability to work under pressure and on tight timescales.

• Experience using help desk call management system.

• Technical grasp of a wide range of applications both in house and 3rd party applications.

• ITIL foundation understanding Language: English/Cantonese Location: On site in Hong Kong EEO Statement:At Infosys, we recognize that everyone has individual requirements.

If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call 1---.

Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors.

In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile.

All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance.

We are committed to embracing diversity and creating an inclusive environment for all employees.

Infosys is proud to be an equal opportunity employer.”

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Incident Technician Potential: Insight & Career Growth Guide


Real-time Incident Technician Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Incident Technician in Hong Kong, Hong Kong, highlighting market share and opportunities for professionals in Incident Technician roles.

111 Jobs in Hong Kong
111
88 Jobs in Hong Kong
88
Download Incident Technician Jobs Trends in Hong Kong and Hong Kong

Are You Looking for Incident Technician Job?

Great news! is currently hiring and seeking a Incident Technician to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ITL Hongkong adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Hong Kong laws and regulations

What Is the Average Salary Range for Incident Technician Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Incident Technician?

Key qualifications for Incident Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Incident Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Incident Technician Job Success

ITL Hongkong interview tips for Incident Technician

Here are some tips to help you prepare for and ace your Incident Technician job interview:

Before the Interview:

Research: Learn about the ITL Hongkong's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Incident Technician interview at ITL Hongkong, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ITL Hongkong's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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