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Incident Management Specialist Job Opening In Hong Kong, Hong Kong – Now Hiring Axiom Technologies


Job description

Axiom Technologies is an Australia-based organization with a global presence, specializing in Managed IT Solutions for medium to large-scale enterprises.

To learn more about what we do, please visit: 

We are seeking an experienced Incident Management Specialist to lead the response to major IT incidents, minimize downtime, and ensure swift resolution across business units.

The ideal candidate will act as a key point of contact during critical incidents, coordinate technical efforts, and continuously improve incident management processes to enhance operational resilience.

Key Responsibilities:

  • Lead the resolution of major IT incidents across various business units, following established procedures and playbooks to minimize user impact.
  • Serve as the primary point of contact for critical infrastructure incidents, ensuring effective communication and coordination.
  • Collaborate with technical teams to quickly identify root causes and implement effective solutions.
  • Prioritize incidents based on their urgency and impact on business operations.
  • Document incident protocols, actions taken, and resolutions to ensure transparency and facilitate future learning.
  • Provide regular incident updates to management and relevant stakeholders throughout the incident lifecycle.
  • Review, analyze, and enhance incident management processes for increased efficiency and effectiveness.
  • Ensure all incident management activities adhere to IT service management standards and security policies.
  • Document lessons learned from incidents to improve future response strategies.
  • Manage workplace IT projects, ensuring completion within scope, time, and budget parameters.
  • Conduct root cause analysis to identify underlying issues and implement long-term solutions..
  • Qualifications & Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 4+ years of IT experience focusing on infrastructure or service management.
  • ITIL v4 Foundation certification is required; experience with ITIL v4 Incident Management preferred.
  • Strong technical writing skills and ability to prepare clear reports and presentations.
  • Excellent communication skills, with experience in client-facing and stakeholder management.
  • Knowledge of cloud platforms, particularly Azure, and related infrastructure is a plus.
  • Familiarity with networking, security, and troubleshooting tools.
  • Ability to adapt quickly to new technologies and changing environments.
  • Proven experience working in high-interaction client or project environments.
  • What next?
    If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @.

    Required Skill Profession

    Business Operations Specialists


    • Job Details

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    Unlock Your Incident Management Potential: Insight & Career Growth Guide


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