Job Description
:
IT Support / Technician (inhouse)
Key Responsibilities:
Provide first level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone or email Responds to isolates problem, and determines and implements solution. Support End-User Services Hotline support and answer user enquires on in-house IT service Handle the user enquire and service renewal on PC and Mobile device service Provide first level Microsoft office, SharePoint, business productivity tools consulting and support Provide First-level daily support on both network, desktop hardware & software problem Re-configuration of PC HW, printer and SW due to office relocation Provide VPN client, mobile device and network access support Provide standby support on ad hoc issue Monitor ticket status and engineer support Follow up with customers to ensure issue has been resolved. System Administrator - all-round (inhouse)
Responsibilities
Hardware/software setup, maintenance and trouble-shooting Provide hardware, software, Database and network support Coordinate with vendors on hardware and software purchase/maintenance Manage IT asset and server hardware inventory Documentation of network and IT infrastructure Vendor and Project management Follow up ad-hoc task System Engineer (Window x1, Linux x1), (inhouse)
Responsibilities:
Perform Window/Linux system administration including system setup and backup, software installation, patch upgrade, systemmonitoring and health checks. Responsible for system troubleshooting and performance turning. Manage capacity monitoring on system and applications. Provide advice and consultancy service to project team with systemarchitecture design. Revise technical standard guidelines adhering to Internal IT auditregulations. As a technical advisor for junior system administrator. Job Requirement: IT Support / Technician (inhouse)
General Requirements:
Higher Diploma or Degree holder in Information Services or related disciplines; 3-5 years' relevant support experience Solid experience on Active Directory is a big plus Cantonese is a MUST Good command of written and spoken English and Mandarin is a plus. Mature candidate is welcome System Administrator - all-round (inhouse)
Requirements
Higher Diploma or Degree in Computer Science or related discipline Minimum 4 years working experience related to IT support and troubleshooting Good command of written and spoken English and Chinese, including Putonghua Strong analytical and problem solving skills Good communications skill and self-motivated Able to work independently Technical Skills
Strong infrastructure skills (Cloud, AWS, Windows, VMWare, Linux, Veeam, Networking, HA Soultion) Scriping like Windows Powershell/ Linux Shell scripts, or others scripting tools Knowledge in Firewall, Switches, SAN, MSSQL, MYSQL, VOIP, VPN System Engineer (Window x1, Linux x1), (inhouse)
Requirements:
Degree holder in information technology, computer science or related discipline Minimum 2 years working experience in Windows XP/7, Window 2008Server and Redhat Linux 6 system administration Solid knowledge in technical infrastructure environment and experience in system architecture design Hands-on experience in Microsoft Window 2008 Active Directory, Microsoft Cluster, Redhat GFS, Redhat Cluster suite and middleware products such as Hyperion/BIEE, Tomcat, IIS, Apache, WebSphere and MQSeries Proficiency in window/shell scripting Experience in blade server system administration, VM and Lotus Notes is a plus. Self-motivated, and willing to work under pressure to meet deadlines Will to work out of office hours for urgent production issues supporting Good interpersonal and communication skill with a good command of spoken and written Chinese and English, knowledge of Mandarin is a plus. Experience in cloud/big data architecture design, system security, ISO 20K/ITIL is an advantage. Experience in IT inventory management and IT operation automation is an added value. Good price negotiation, IT procurement, budget and financial management skills will be a definite advantage.