Human Resources Officer (HR Shared Services) (1-year contract)

People and Organisational Department

HR Shared Services (HRSS) is a newly set up team in transforming end to end professional HR experience.

Value added to processes and services through automation, simplification and innovation.

The job holder will have to deliver high quality shared services to all business units and employees.

He/She is one of the key members to drive success in HR efficiency and effectiveness.

This role is required to support and provide inputs to the following:

• Contribute in standardization and simplification of process flow
• Assess the effectiveness and efficiency of the existing tools on documentation and information management
• Participate in improvement initiatives
• Executive the daily HRSS operations

• Perform with collaboration in ensuring the tasks assigned are carried out to a high standard and completed within service level agreements (SLAs)  This includes but not limited to the following
  • General administration on employee benefits with the focus on medical benefit and pension management
  • Agents for HRSS hotline, mailbox and Chatbot
  • Other ad hoc projects / tasks as assigned
• Refer potential issues received from interacting with employees through various platforms hotline, mailbox and Chatbot, etc.) to supervisors and resolve accordingly if needed.  With guidance of supervising manager, provide perspective in the existing business processes, business rules, metrics and standard operating procedures to identify areas of improvement
• Assist manager to work with key stakeholders to determine areas for optimization; develop solutions to continuously improve and streamline processes and to develop value adding enhancements

• Bachelor degree in Business, HR or related discipline
• Minimum 2 years’ relevant experience gained from the role as a HR practitioner
• Independent, proactive, self-motivated and organised
• Challenge the status quo and aim for continuous improvement
• Good team player and ability to work under pressure
• Fluent written and spoken English and Chinese.
  
  
• Good command in written and spoken English and Chinese

The level of appointment will be commensurate with qualifications and experience.

A contract employment will be offered to the successful candidate.

Contract renewal will be subject to mutual agreement between the Club and the individual.