HKTW Field Service Engineer, Software, Medical Equipment (C++)

Our client is a global leading player in Medical Equipment & Patient Treatment Systems , with continuous effort in improving patient outcomes & advancing their medical technology.

They are currently seeking for a Software Engineer to join their Service Team, in providing technical expertise & support to their Hospital clients.



Responsibilities: 

Install, configure, and maintain software applications, updates, and patches on our medical devices, ensuring they meet the specified requirements and adhere to the highest quality standards.

Perform functional tests and troubleshoot any software-related issues, identifying and implementing appropriate resolutions in a timely manner.

Liaise with customers to provide technical support, address their inquiries, and deliver comprehensive training on the use and maintenance of our software applications.

Conduct regular on-site visits to healthcare facilities and laboratories to perform preventive maintenance and equipment calibration, ensuring optimal performance and regulatory compliance.

Document all service and support activities, including system configurations, troubleshooting steps, and customer interactions, accurately and comprehensively.

Requirements: 

Degree holder in Computer Science, Biomedical Engineering or other related discipline 

Sound programming knowledge in C++ and VB (optional), and operating systems (e.g. Windows, Linux)

A good team player; mature-minded, excellent problem-solving skills

Decent communication & interpersonal skills when interacting with customers on-site.

Occasional travels required but limited

Native/fluent in Cantonese and Mandarin