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Helpdesk Support Job Opening In Hong Kong, Hong Kong – Now Hiring Alan Partners


Job description

Helpdesk Support The company is an IT managed services and support organisation with a client base consisting primarily of financial service clients.

These clients demand the very best levels of support and the company require someone who can augment their existing help desk team.

The ideal candidate will be capable of interacting with clients at a high level, as well as being technically competent and highly motivated, with the ability to prioritise tasks on a busy and fast paced help desk.

The company’s multi-cultural team prides itself in providing extremely high levels of support within a very busy financial sector.Responsibilities: The role involves providing 1st and 2nd line technical support to clients from the company’s Central London Helpdesk.

This includes point of call resolution, telephone, email and remote support services, and backup management.You will work closely with the field engineering team and be responsible for scheduling site visits, managing open tickets, preparing ticket reports, and will be expected to maintain ownership of your support cases.Key Requirements:· Minimum 2 years 1st/2nd line technical helpdesk experience in a very fast paced environment (preferably an MSP).· Knowledge of Microsoft Server, Active Directory, Office 365, VPN and Microsoft Exchange technologies.· Knowledge of tape and online backup utilities.- Experience of file servers and distribution lists- Excellent customer and communication skillsThe Company Offer:· Exposure to many different environments and exciting technologies.· Excellent career development and internal progression opportunities within the business.· Assistance provided with gaining industry accreditations with study leave provided.If you're

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Helpdesk Support Potential: Insight & Career Growth Guide


Real-time Helpdesk Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Helpdesk Support in Hong Kong, Hong Kong, highlighting market share and opportunities for professionals in Helpdesk Support roles.

247 Jobs in Hong Kong
247
197 Jobs in Hong Kong
197
Download Helpdesk Support Jobs Trends in Hong Kong and Hong Kong

Are You Looking for Helpdesk Support Job?

Great news! is currently hiring and seeking a Helpdesk Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Alan Partners adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Hong Kong laws and regulations

What Is the Average Salary Range for Helpdesk Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Helpdesk Support?

Key qualifications for Helpdesk Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Helpdesk Support?

To improve your chances of getting hired for Helpdesk Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Helpdesk Support Job Success

Alan Partners interview tips for Helpdesk Support

Here are some tips to help you prepare for and ace your Helpdesk Support job interview:

Before the Interview:

Research: Learn about the Alan Partners's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Helpdesk Support interview at Alan Partners, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Alan Partners's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Helpdesk Support Positions

Setting up job alerts for Helpdesk Support is easy with Hong Kong Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!