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Urgent! Head of Frontline Operation Support - Hang Seng Bank (HK) Job Opening In Mongkok – Now Hiring HSBC
Head of Frontline Operation Support - Hang Seng Bank (HK)
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Location:
Mongkok, Kowloon, HK
Work style: Hybrid Worker
Date: 20 Oct 2025
**Some careers have more impact than others.**
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be.
Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Customer Contact Centre**
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years.
Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as **Head of Frontline Operations Support** , reporting to Head of Customer Services Banking
**Principal Responsibilities**
+ Drive and implement contact centre revenue generation initiatives.
Make decision to prioritise business initiatives with right balance of business impact and Frontline team capacity.
+ Carry out frontline process review, identify process improvement/ streamlining opportunities, derive improvement action plan, and monitor process improvement progress.
+ To participate in implementing transformational contact centre technologies to help drive modernization of Call Centre and customer experience, leveraging channel shift and self-serve.
+ Engage proactively with stakeholders of business and supporting teams, build effective partnership to drive business initiatives.
+ Identify areas of improvement on contact centre operations to ensure effective process and quality deliverables.
+ Manage and grow team members through effective coaching, skill uplift and career development.
**Requirements**
+ University degree in Business Administration or other relevant qualifications
+ Proven experience in banking experience, preferably with good knowledge of project management and contact centre operations.
+ Strong self-motivation, with good analytical, communication, presentation skills, interpersonal and negotiation skills
+ Proficiency in both English and Chinese
+ Good knowledge of MS Office (Word, Excel, PowerPoint)
**You’ll achieve more when you join Hang Seng Bank Limited.**
**www.hangseng.com/careers**
**https://www.linkedin.com/company/hang-seng-bank**
Hang Seng is committed to service excellence.
Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.
We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
✨ Smart • Intelligent • Private • Secure
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Unlock Your Head of Potential: Insight & Career Growth Guide
Real-time Head of Jobs Trends in Mongkok, Hong Kong (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Head of in Mongkok, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 426 jobs in Hong Kong and 11 jobs in Mongkok. This comprehensive analysis highlights market share and opportunities for professionals in Head of roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! HSBC is currently hiring and seeking a Head of Frontline Operation Support Hang Seng Bank (HK) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Head of Frontline Operation Support Hang Seng Bank (HK) Jobs Mongkok.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HSBC adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Head of Frontline Operation Support Hang Seng Bank (HK) Jobs Hong Kong varies, but the pay scale is rated "Standard" in Mongkok. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Head of Frontline Operation Support Hang Seng Bank (HK) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Head of Frontline Operation Support Hang Seng Bank (HK) interview at HSBC, research the company, understand the job requirements, and practice common interview questions.
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