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head of concierge Job Opening In Wan Chai – Now Hiring RecruitFirst


Job description

Overview

Who you'll be working for

Luxury Logistic Service Company

What requirements you'll need to be eligible


  • 5+ years in luxury customer services/hospitality (5-star hotel or luxury retail)




  • APAC experiences will be a plus




  • Expertise in training, SOP development, and quality control




  • Fluent in English




  • Passion for anticipating needs and delivering discreet, impeccable service


  • What you'll be doing on the job


  • Establish and operationalize a new concierge hub in Thailand, setting service benchmarks for APAC




  • Oversee the APAC reservations team, ensuring seamless booking management and VIP client handling




  • Develop and implement standard operating procedures (SOPs) for concierge and reservation services



  • Design and deliver training programs to elevate team performance in luxury service delivery




  • Conduct regular quality audits to maintain 5-star service standards across all touchpoints




  • Foster a culture of continuous improvement through feedback and coaching



  • Curate bespoke concierge offerings tailored to high-net-worth clientele




  • Collaborate with cross-functional teams (e.g., CRM, Marketing) to enhance guest engagement




  • Leverage technology to streamline reservations and personalize service


  • Required Skill Profession

    Baggage Porters, Bellhops, And Concierges


    • Job Details

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    Unlock Your head of Potential: Insight & Career Growth Guide


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    Are You Looking for head of concierge Job?

    Great news! is currently hiring and seeking a head of concierge to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RecruitFirst adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Hong Kong laws and regulations

    What Is the Average Salary Range for head of concierge Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Wan Chai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for head of concierge?

    Key qualifications for head of concierge typically include Baggage Porters, Bellhops, And Concierges and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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