Guest Services Agent

Our guests’ memorable experiences have to start somewhere.

So why not with you?

As the **Guest Services Agent** at **Kimpton Tsim Sha Tsui Hong Kong** , you will take ownership of delivering exceptional first impressions – managing the activities of front office operations to ensure that guests receive prompt, professional attention and personal recognition.



**A little taste of your day-to-day**



Every day is different, but you’ll mostly be:



+ Delivering a bespoke staying experience based on Kimpton Guest Journey, recognizing guests as unique individuals

+ Executing Kimpton’s unique approach to guest engagement, creating memorable experiences that inspire guest loyalty

+ Performing all activities relevant to Front Desk, Guest Relations and Guest Service Centre such as check in/check-out, lobby duty, cashiering and handling all incoming calls

+ Developing and maintaining strong guest relations to ensure loyalty among IHG One Rewards Members

+ Mastering various communication channels to ensure guests’ requests are promptly and professionally handled

+ Maintaining intimate knowledge of departmental standards and procedures



**What we need from you**



+ A minimum of 1 year of experience in a hotel front office or guest services is preferrable

+ A bachelor’s degree in hotel management or equivalent

+ Proactive, agile, creative, charming and joyful

+ Great team player with strong service mindset, excellent interpersonal and communication skills

+ Always striving for service excellence, anticipatory, discreet and detailed-oriented

+ Have experience in using Opera, Microsoft Office Suite, Quore, JDS is an advantage

+ Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus



Don't quite meet every single requirement, but still believe you'd be a great fit for the job?

We'll never know unless you hit the 'Apply' button.

Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.