Guest Relations Host - Weekday Part Time

Résumé du poste:

Hong Kong Disneyland Resort delivers world-class service and lifetime memories for our Guests.

As a Cast Member, you will be an important part of the Disney Show.

Working at Hong Kong Disneyland offers you the opportunity to participate in comprehensive training and experience excellent career development opportunities.
Interested in a career with a difference?

Join us now!

Responsabilités:

Handling Guests’ enquiries, requests and comments

Achieve Disney service standard which beyond Guests’ expectation proactively

Ensure all incoming cases are prioritized and managed in terms of severity and urgency for efficient and effective handling

Work with other Line of Business to maintain consistent Guest Service standard

Assist in group ticketing operations with cash handling duties

Qualifications Nécessaires:

Good command of both written and spoken English and Chinese (including both Cantonese and Mandarin)

Ability to reflect a professional image while maintaining Guest privacy

Ability to perform in a fast-paced and sometimes stressful working environment

Proficiency in computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing

Willingness to work at different locations in the resort area, including outdoor locations

#LI-DNI

Compétences Souhaitées:

Ability to speak other Foreign language(s)

Formal qualifications from Hotel, Hospitality or Tourism Management related courses

Customer service oriented, experience in customer service or complaint handling

#LI-DNI

Informations Supplémentaires:

SCHEDULE AVAILABILITY Our Theme Park and Resort Hotels operate 365 days a year.

Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION After clicking “Apply for this job” below, the employment application will open in a new window.

Please complete ALL pages of the application in ENGLISH by clicking “Next” on each page, then “Submit” on the final page.