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Urgent! Front Office Guest Relations Officer Job Opening In Hong Kong, Hong Kong – Now Hiring Four Seasons Hotels and Resorts
About Four Seasons:
Four Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services.Applicants must hold a Macau ID due to work permit restriction.
About the role:
The Front Office Guest Relations Officer is responsible for welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment.
Checks guest out of the hotel, preparing and explaining the bill.
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
What you will do:
Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures
check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts
Handle guest problems or complaints
Utilize the computer system in running daily reports and in blocking special requests
Perform tasks and projects as delegated by the Assistant Manager, Reception Manager or Director of Rooms
What you bring:
A minimum of a High School or equivalent education
Reading, writing, and oral proficiency in Chinese and English
Ability to communicate in Chinese is preferred
Pleasant and caring attitude toward the guest
Able to work flexible hours
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Schedule & Hours:
48 Hours weekly
Work on shift
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Unlock Your Front Office Potential: Insight & Career Growth Guide
Real-time Front Office Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Front Office in Hong Kong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 182 jobs in Hong Kong and 152 jobs in Hong Kong. This comprehensive analysis highlights market share and opportunities for professionals in Front Office roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Four Seasons Hotels and Resorts is currently hiring and seeking a Front Office Guest Relations Officer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Front Office Guest Relations Officer Jobs Hong Kong.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Four Seasons Hotels and Resorts adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Front Office Guest Relations Officer Jobs Hong Kong varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Front Office Guest Relations Officer typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Front Office Guest Relations Officer interview at Four Seasons Hotels and Resorts, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Four Seasons Hotels and Resorts's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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