Field Tech Analyst

Job description

JOB DESCRIPTION

Req ID: 334624 

We are currently seeking a Field Tech Analyst to join our team in Hong Kong, Hong Kong (HK-HK), Hong Kong (HK).

Responsibilities

Batch Job Execution

Burn/generate files in DVD for Record Management Department

Burn DVD disks for Check Imaging files for Record Management department due to regulatory requirement on weekly basis.

It takes 20 minutes to complete the run.

Pass the HKICL reports to users received mid-night

Business needs to receive the HKICL (HK Interbank Clearing Limited) report in the early morning as such Tech/Comm room Ops can help receive the report at mid-night.

Third parties file transfer including HKICL, JETCO, EPSCO, UNISYS, TOPPAN & KEYOUNG, making sure all the files are transmitted properly within SLA as APPC will execute the batch run based on the files.

Make sure the file transfer between Citi and External Parties are completed with no error and ensure the files are transmitted within the agreeable timeframe.

Online monitoring for file transfer, ATM, Servers and Network (NAC) connectivity

Perform monitoring for file transfer, branch ATM machines and network connectivity status.

UAT and OAT for new application requests submitted by in-country technology team and business departments.

Submit ad hoc batch for UAT and OAT run.

Business routine and ad hoc job/batch run and conduct the log review to ensure the end to end process is completed without any error.

Need to check the batch job log to ensure the job is run with satisfactory result.

If problem happens, need to rerun the job after resolving the issue.

Release package and marketing message rollout to ATMs via KTC tool.

Deploy the software package for branch ATM machines.

ICG Report (Flexcube Statement and Advices) reformatting run on daily basis, then send the print files to outsourced printing vendor for printing.

Run program to reformat the source files to generate statement and advices for ICG business.

Coordinate the report printing and file transfer with the outsourcing printing vendor on daily basis.

Transfer the statement/advice printing files to outsourcing printing vendor for printing and ensure the printing service is completed with no issue.

Submit purchase request for printing stationeries and paper based on the re-order level

Need to submit CMP/P2P to order the pre-printed/plain forms for printing.

Arrange the COB drill test with printing vendor, business managers and APPC coordinators.

Work and coordinate with outsourcing vendor, APPC and business to complete the printing COB drill.

Support COB drill setup and run the batch in offsite facility.

Work and coordinate with platform teams and business to complete the COB drill for Tech/Comm room Ops.

Manage, approve and review all batch jobs execution

Act as the approver to review and approve all activities related to batch job execution managed by in-country Tech/Comm room Ops.

Others

BSRM for Printing Service Vendor

Act as the vendor relationship manager for printing supplier.

WEALTH Routine Job

Remote DC operations

ICG Routine Job

Remote DC operations

Printing Job

Remote DC operations

Backup Job

Remote DC operations

File transfer support

Remote DC operations

ATM Network Support

Smart Hands support e.g cable connection check, power recycle etc for network equipment of ATM like router, switch etc,

Network Spare

Update network spare inventory list

Unsecure transportation of small devices like switch/router

Transport small device like switch in case of emergency from one location to other limited to 2 times ina year

Inventory

Annual Network & Voice physical asset inventory check for PIC

Branch Comms Room

Annual Visit

Rack Layout

Maintain rack layout diagrams for central site and branch Comms Room

NAC

Monitors NAC via VERIFONEView console and “apply break-fix reset according to procedure document”

Replacement

Co-ordinate with ECC (Enterprise Command Center) /NCIS (Network level) for RMA/replacement

Requirements

- 5 or more years of experience in similar role/function

- Willingness to work on shifts covering 24/7 operations

- Ability to communicate in English/Cantonese with other teams across APAC

- Ability to work as part of the team

- Responsible attitude to own tasks to completion

Preferences

- Previous experience on such work

- Experience in MNC or finance/banking industry preferred.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services.

We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.

As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

We are one of the leading providers of digital and AI infrastructure in the world.

NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

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Required Skill Profession

Computer Occupations