• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Hong Kong Jobs Expertini

Field Service Representative Job Opening In Hong Kong, Hong Kong – Now Hiring Rolls-Royce


Job description

Description

Position title Airline Support Team Field Service Representative

Location Hong Kong

Business Civil Aerospace

Global Grade GG9

We are looking at a number of exciting future opportunities for enthusiastic, proactive and delivery driven individuals to join our Customer Services Airline Support Team network as an Airline Support Field Service Representative.

The team provides Operational Fleet and Service Delivery support for Rolls-Royce Civil Engine customers.

These positions will be based at locations around the World close to our customers operations.

The successful individuals will be assigned against a local main base but will be expected to spend the majority of their time deployed internationally, often with limited notice, on long or short term assignments.

There will also potentially be opportunities for locally employed positions

Principle Accountabilities

Provide 24/7 support of customers promoting timely resolution of issues by communicating through the appropriate IT systems and channels.

Develop a close working relationship with the customer at all levels to facilitate communication of key business messages to the customer and collection of customer data.

Identify potential issues with products & services to enable them to be proactively managed.

Monitor warranties & guarantees and airline debt, reporting any significant trends.

Provide customer business forecast inputs, fleet plans and shop visit plans.

Identify potential product and services sales opportunities for Rolls-Royce within the airline’s business.

Be able to represent the Rolls-Royce position to a customer and uphold that position in challenging circumstances.

Provide support of new product introduction and in preparing customer readiness for the receipt of products

Person specification

This role demands a high degree of self-motivation, flexibility, initiative, communication skills and commitment to deliver.

Candidates will need to be internationally mobile at short notice, often spending significant time away from their local main base.

Candidates will ideally possess a thorough knowledge of the civil aviation industry and a good understanding of Rolls-Royce products and service contracts.

The successful candidate will;

Have experience of working in a customer facing environment and ideally be educated to degree level in a relevant discipline or equivalent.

Ideally have a good understanding of Rolls Royce’s strategy and business objectives.

Have a technical and / or services background and ideally experience of working with gas turbines, their operation and functionality plus familiarity with airline operator’s line maintenance practices and regulations.

Be customer focused.

Be IT literate.

Be a clear, concise communicator.

Be well organised with a proven ability to plan and prioritise to achieve on-time delivery.

Good business acumen and ability to deal with ambiguity in a changing fast paced environment.

Be culturally aware.

Job Category

Field Services

Posting Date

29 Jul 2025; 00:07

Required Skill Profession

Information And Record Clerks


  • Job Details

Related Jobs

STERIS hiring Field Service Engineer Job in Hong Kong
STERIS
Hong Kong
Boston Scientific hiring Field Service Engineer Job in Hong Kong
Boston Scientific
Hong Kong
Airswift hiring Field Service Technician Job in hong kong, hong kong, hong kong, hong kong, Hong Kong
Airswift
hong kong, hong kong, hong kong, hong kong, Hong Kong
Manulife hiring Customer Service Representative Job in Hong Kong
Manulife
Hong Kong
Company 28 - Manulife (International) Limited hiring Customer Service Representative Job in Hong Kong
Company 28 - Manulife (International) Limited
Hong Kong
Ralph Lauren hiring Customer Service Representative Job in Hong Kong
Ralph Lauren
Hong Kong
Donnelley Financial Solutions (DFIN) hiring Service Delivery Representative Job in Hong Kong
Donnelley Financial Solutions (DFIN)
Hong Kong
Donnelley Financial Solutions hiring Service Delivery Representative Job in Hong Kong
Donnelley Financial Solutions
Hong Kong
Global Payments Asia Pacific Processing Company Limited hiring Customer Service Representative Job in Hong Kong
Global Payments Asia Pacific Processing Company Limited
Hong Kong
Rolls-Royce hiring Senior Service Representative Job in Hong Kong
Rolls-Royce
Hong Kong
Allianz Worldwide Partners Hong Kong Ltd hiring Customer Service Representative Job in Hong Kong
Allianz Worldwide Partners Hong Kong Ltd
Hong Kong
5 Star Recruitment hiring Senior Service Representative Job in Hong Kong
5 Star Recruitment
Hong Kong
Manulife hiring Customer Service Representative Job in Hong Kong
Manulife
Hong Kong
Manulife hiring Customer Service Representative Job in Hong Kong
Manulife
Hong Kong
5 Star Recruitment hiring Senior Service Representative Job in HongKong, Hong Kong, Hong Kong
5 Star Recruitment
HongKong, Hong Kong, Hong Kong
Wabtec Corporation hiring Field Service Site Supervisor Job in , , Hong Kong
Wabtec Corporation
, , Hong Kong
Waters Corporation hiring Sr Field Service Engineer Job in Hong Kong
Waters Corporation
Hong Kong
Unisys hiring Field Service Manager 1 Job in Hong Kong
Unisys
Hong Kong
Waters Corporation hiring Sr Field Service Engineer Job in Hong Kong
Waters Corporation
Hong Kong
Wabtec Corporation hiring Field Service Site Supervisor Job in Hong Kong
Wabtec Corporation
Hong Kong
Otis College of Art and Design hiring Assistant Engineer (Service Field / Modernization) Job in Hong Kong
Otis College of Art and Design
Hong Kong
Otis Elevator Company hiring Senior Engineer/ Engineer, Service Field Job in Kowloon Bay, , Hong Kong
Otis Elevator Company
Kowloon Bay, , Hong Kong
Otis Elevator Company hiring Assistant Engineer (Service Field / Modernization) Job in Kowloon Bay, , Hong Kong
Otis Elevator Company
Kowloon Bay, , Hong Kong
LivaNova PLC hiring Field Service Engineer - Hong Kong Job in Hong Kong
LivaNova PLC
Hong Kong
Otis College of Art and Design hiring Senior Engineer/ Engineer, Service Field Job in Hong Kong
Otis College of Art and Design
Hong Kong
Otis Elevator Company hiring Assistant Engineer (Service Field / Modernization) Job in Kowloon Bay, Hong Kong, Hong Kong
Otis Elevator Company
Kowloon Bay, Hong Kong, Hong Kong
Otis Elevator Company hiring Senior Engineer/ Engineer, Service Field Job in Kowloon Bay, Hong Kong, Hong Kong
Otis Elevator Company
Kowloon Bay, Hong Kong, Hong Kong
Otis Elevator Company hiring Engineer / Senior Engineer (Service Field / Modernization) Job in Kowloon Bay, , Hong Kong
Otis Elevator Company
Kowloon Bay, , Hong Kong

Unlock Your Field Service Potential: Insight & Career Growth Guide


Real-time Field Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Field Service in Hong Kong, Hong Kong, highlighting market share and opportunities for professionals in Field Service roles.

402 Jobs in Hong Kong
402
287 Jobs in Hong Kong
287
Download Field Service Jobs Trends in Hong Kong and Hong Kong

Are You Looking for Field Service Representative Job?

Great news! is currently hiring and seeking a Field Service Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Rolls-Royce adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Hong Kong laws and regulations

What Is the Average Salary Range for Field Service Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Field Service Representative?

Key qualifications for Field Service Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Field Service Representative?

To improve your chances of getting hired for Field Service Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Field Service Representative Job Success

Rolls-Royce interview tips for Field Service Representative

Here are some tips to help you prepare for and ace your Field Service Representative job interview:

Before the Interview:

Research: Learn about the Rolls-Royce's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Field Service Representative interview at Rolls-Royce, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Rolls-Royce's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Field Service Representative Positions

Setting up job alerts for Field Service Representative is easy with Hong Kong Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!