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Engineer, Fixed Network & Home Service Delivery Job Opening In Hong Kong, Hong Kong – Now Hiring China Mobile Hong Kong Co. Ltd.


Job description

In this position, you will:


  • Responsible for field service support on Home Broadband Business (HBB)

  • Conduct on-site support, fault diagnosis and commissioning

  • Handle customer complaint with case evaluation, investigation & follow up

  • Analysis & investigate complain cases, providing with resolution

  • Data analysis, monitor on quality of service delivery for improvement and service excellent

  • Field service quality control and work practice formulation for quality assurance

  • Work with various internal and external stakeholders to implement the operational excellent

  • Sound knowledge on installation & maintenance of HBB-related VAS
  • To be successful in this position, you should meet the following requirements: 

  • Bachelor or Postgraduate degree in Information Technology, Computer Science, Telecommunication Engineering or Enterprise Engineering or any relevant professional qualification

  • Minimum 3 years’ solid experience in relevant field

  • Strong capability of learning and growth

  • Strong knowledge and industrial background on XGS-PON / GPON network, transmission, block wiring and broadband services

  • Strong sense of customer’s satisfaction in service delivery

  • Self-motivated and result-oriented; able to work independently.

  • Good troubleshooting ability, fault analysis and problem-solving skills.

  • Good initiative, leadership, interpersonal, presentation, consultative and communication skills

  • CCNA/CCNP or any IT-related certificate is preferred

  • Knowledge of Putonghua is an advantage
  • When you work:

  • 5 days work

  • 8 hours/day
  • What you enjoy:

  • Discretionary Performance bonus

  • Meal Allowance

  • Life insurance

  • Medical insurance

  • Education subsidies

  • Birthday gift

  • Marriage leave

  • Birthday leave

  • Staff discount
     
  • Required Skill Profession

    Computer Occupations


    • Job Details

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