Job Overview
Location
shau kei wan / sai wan ho
Category
Business Operations Specialists
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Job Description
Responsibilities
Responsible for daily eCommerce operations including but not limited to CMS maintenance, product & content updates, sales & performance analysis, customer services, logistics & stock level monitoring Work closely with internal parties such as Supply Chain, Merchandising, Customer Services and Marketing team to achieve business goals & maintain daily operation support Collaborate with IT / external vendors on website enhancements and issue resolutions Compile sales, traffic and promotion reports & competitor analysis regularly Timely response to customer enquiries on products, order status and provide after-sales services in a professional manner via Digital (WhatsApp, platform chat, social media) Assist to develop and maintain process to improve omni-channel shopping experience and journey flow in an efficient way Assist on ad-hoc tasks per business needs Requirements
Degree holder in marketing or business-related discipline Minimum of 1 year of experience in E-Commerce or related industry Proficient command of written and spoken English and Chinese Detail-oriented, self-motivated, able to work independently Excellent time management and task coordination skills Immediately available is an advantage
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