Director, GenAI Digital Delivery

Reporting to VP, GenAI Digital Delivery

Lead and manage the new development capability for FWD GenAI tech stack Core delivery team

Lead and manage a team of experienced and senior developers to drive the new development platform for FWD GenAI core tech stack

Lead the technical design and development of the FWD core GenAI Tech stack, setting up the open-source program to enable cross development teams to integrate with the core platform growth.

Lead and manage conversations with senior stakeholder on the detailed attributes of the core GenAI platform benefits, consult and lead the integration points, and negotiate technical design adaptations across the regional markets, and country level senior technical leads.

Architect, lead and oversee the design and implementation of complex multi-system solutions aligned with Group Innovation strategy

Responsible for leading the tech roadmap in collaboration with the Digital Product Manager for GenAI core tech platform portfolio.

Lead and maintain GenAI development policy and guidelines and adherence to responsible AI compliance and best practice.

Provide leadership and influence as a key leader in developing and maintaining the tech/digital culture that encourages a growth mindset, problem solving collaboration across functional teams, innovative and impactful solutions, and delivery excellence.

Provide thought leadership on emerging technology advances, particular to GenAI, and champion the application of the trends into core delivery processes.

Lead and support rapid prototyping and DevOps initiatives (related to GenAI) for Group and country markets.

Manage and be able to lead conversations with cross-functional senior stakeholders across FWD Countries and Group C-Suite Executives to align on solution requirements and cross-team resources where required.

Lead and coach knowledge transfer on product development and architectural design guidance to local development and application teams and provide guidance across teams

Architect design of complex multi-system solutions and services

Drive mobile, web and server-side architecture and overall development; whilst overseeing the implementation to ensure it is in alignment with the strategy

Lead, Plan and document technical specifications for features or system design

Work closely with digital product managers and UX/UI designers to build features that align with our customer needs and business objectives.

Comprehensive understanding of the FWD technical and digital ecosystems, cross dependencies at both group and country detail levels to ensure effective GenAI technical solutions and delivery.

Degree in engineering, Masters preferred, major in computer science

15+ years of experience within technology, application development, architecture applications.

5+ years experience working in a multi country role, preferably within either MNC companies or startup environments.

Strong technical acumen, with knowledge of AI technologies, machine learning algorithms, data analytics, and cloud computing.

Software development experience in two or more general purpose programming languages, preferable Python related to GenAI experience

Proven knowledge of industry leading frontend frameworks like React, Vue or Ember

Expertise in building secure, scalable RESTFul web services

Extensive experience with applying and coaching agile development methodologies, including the incorporation of Test Driven Development (TDD) and CI/CD

Experience leading digital product development teams

Deep experience with cloud technologies and building serverless applications and platforms, managing costs and scale

Experience delivering multi-lingual/internationalized solutions – preferably in Asia.

Exceptional leadership and people management skills, with the ability to inspire and develop high-performing teams.

Excellent communication and presentation skills, with the ability to convey complex ideas and concepts in a clear and concise manner.

Proven experience in Frontend and backend development frameworks and languages (e.g., Python, Java, Angular, Vue, React, ReactNative, NodeJS)

Hands-on knowledge of key testing frameworks and tools (i.e. Spring Boot.

Java, Selenium, Cucumber)

Proven of experience in designing, building, refactoring and releasing native apps and web applications

Significant experience and knowledge in design and development of GenAI frameworks and components (LLMS, RAG, Fine Tuning, Prompt Engineering) with high volumes of data 

Experience with solutions integrations and management of NoSQL DBs and Vector Databases

Proven experience working in agile environments and cross functional teams

Experience with Docker/Kubernetes

Proficient in Cloud technologies (AWS, Azure)

Proficient in API solutions and optimisation withing the solutions architecture for improved experiences

Integration/Solutions architect capabilities related to the applications responsible

Proficient in data analysis and applying insights into tangible outcomes that improve relevant technical and business performances

Able to lead native applications (iOS, Android, or hybrid) and develop it fully - preferred

Experience with TDD, pairing, code reviews, and other techniques to maintain high-quality code and resiliency.

Familiarity with Security, Accessibility, Site Speed optimization, Cross-browser /Cross-platform UX Design is desirable

Strong relationship management skills, particularly in building and communicating & delivering messages to senior leadership

Confident in working closely with senior leaders across both technical and business teams

Strong in large project management, vendor and stakeholder management