Data Center Operations Cluster Manager, HKG Infrastructure Operations

Job description

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.

In other words, we’re the people who keep the cloud running.

We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.



You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.



Key job responsibilities

• Lead and supervise a team of Data Center Managers and hourly employees across multiple data centers, installing, maintaining and decommissioning network and server hardware

• Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience across multiple shift schedules

• Strategic planning and forecasting; manage team and individual performance; delivering performance reviews, and address staffing needs.

• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.

• Mentor, train and develop career progression for direct reports and members of the organization.

• Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective.

• Coordinate support of change management resources in partnership with electrical and mechanical operations teams.

• Develop, improve, and share operational best practices across the region and with peers globally.



About the team

About AWS



Diverse Experiences

AWS values diverse experiences.

Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.



Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.



Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious.

Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.



Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.

That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.



Work/Life Balance

We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.



Basic Qualifications

· Minimum 5 years of people management experience with direct reports as their performance manager

· In-depth knowledge and experience of change, problem and incident management, literacy in security and customer data protection

· Demonstrated communication skill in presentation, open discussion, team coaching

· Financial understanding in annual budgeting, Capex and Opex concepts

· Project Management skill



Preferred Qualifications



· Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management

· In-depth knowledge on data center operations, processes and continuous processes improvement

· Experience in data center Safety and Security measures

· Knowledge of data center server capacity planning

· ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications

· Data Center related certification - CDCP/S/E, CDCMP/TP

· Linux certification and/or administration experience - RHCSA/RHCE, LPIC, LinuxOur inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Required Skill Profession

Other General