Data Center MOP Manager (TKO)

Job description

Data Center MOP Manager (TKO)



Job ID



231492



Posted



29-Jul-2025



Role type



Full-time



Areas of Interest



Data Centers, Engineering/Maintenance



Location(s)



Hong Kong - Hong Kong



**Role Summary:**



We are seeking a meticulous and technically experienced MOP Manager to join our critical facilities team within one of Hong Kong’s most advanced data centre environments.

This role is central to ensuring zero-impact maintenance through rigorous development, approval, and execution of all **Methods of Procedure (MOPs)** , aligned with our contractually mandated SLAs and compliance obligations.

Operating within a 24/7 live environment, the MOP Manager will safeguard uptime and client trust by leading best-in-class procedural governance across all critical infrastructure interventions.



**Key Responsibilities**



**Procedure Lifecycle Management**



• Develop, review, and approve MOPs, SOPs, and EOPs covering mechanical, electrical, and plumbing systems.



• Maintain ownership of the MOP library; ensure all procedural documents are current, standardised, and audit-ready in line with client requirements



• Supervise and physically witness the execution of all critical work activities as per CFWR guidelines, with authority to stop work in the event of procedural deviation



• Ensure all MOPs include appropriate back-out procedures and environmental controls (e.g., floor tile lift limits, fire watch protocols, airborne containment, liquid discharge controls).



• Facilitate post-MOP reviews including alarm cause analysis, state recovery confirmation, and lessons learned documentation.



**Team Leadership & Supervision**



• Directly lead and coordinate the site’s critical facilities technicians during MOP execution and routine maintenance windows.



• Train staff on MOP writing, safety protocols, RAMS requirements, and correct procedural execution, including dry runs and failover testing.



• Promote a culture of procedural discipline, safety awareness, and continuous improvement aligned with CBRE’s RISE values



• Support shift scheduling and capacity planning to ensure sufficient coverage for MOPs, PTWs, and incident response.



**Risk Management & Compliance**



• Conduct formal risk assessments for all intrusive or potentially service-impacting works, ensuring mitigation is reflected in MOP and PTW content.



• Ensure 100% compliance with SLA-defined uptime and safety standards by proactively identifying procedural or planning gaps.



• Lead RCA and corrective action planning in the event of incidents or MOP deviations, engaging internal engineering and client stakeholders as needed



• Maintain accurate MOP and PTW records in accordance with audit and regulatory requirements (e.g., COSHH, confined space, hot works).



**Client & Vendor Management**



• Serve as the site lead for MOP approval workflows with the client (Global Switch), including pre-works briefings, documentation sign-offs, and joint reviews.



• Supervise all third-party contractors conducting works under MOPs or PTWs to ensure strict adherence to client process



• Represent CBRE at Six Week Look Ahead meetings and Asset Care sessions, ensuring procedural dependencies are captured and access is pre-planned



• Enforce technical and conduct standards for all vendors on site; escalate violations as per Global Switch security and compliance protocols.



**Required Qualifications & Experience**



• Education: Higher Diploma or Degree in Electrical, Mechanical, or Building Services Engineering.



• Experience: Minimum 5 years’ experience in critical environments (with at least 2 years focused on MOP development and direct execution oversight.



Technical Skills:



• Proficient in UPS systems, LV/MV switchgear, generators, chilled water systems, CRAC/CRAH units.



• Familiar with BMS/EPMS platforms and electrical protection coordination.



• Language: Fluent in both Cantonese and English, written and spoken.



Certifications (Preferred):



• Registered Electrical Worker (REW) B0 or above



• ITIL Foundation



• Uptime Institute ATS/AOS



• IOSH or equivalent safety certification



**Core Competencies**



• Extreme Attention to Detail



• A single procedural omission could result in data hall outages, this role demands absolute precision.



• Systematic & Procedural Thinking



• Must be capable of designing and validating complex operational flows, accounting for interdependent systems and fail-safes.



• Risk Assessment & Mitigation



• Every MOP must anticipate and neutralise threats to uptime, this requires strong foresight and structured thinking.



• Clear & Concise Communication



• Able to document and brief complex procedures to multi-lingual, multi-vendor audiences with clarity and authority.



• Calm Under Pressure



• Must remain composed during critical works and incident escalations, making safety-first decisions even under stress.



• Leadership & Mentorship



• Inspire procedural discipline, coach junior staff on safe practices, and raise overall technical competency on site.

CBRE, Inc.

is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Required Skill Profession

Other General