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Urgent! CX Consulting Manager Job Opening In Hong Kong, Hong Kong – Now Hiring dentsu
This role encompasses the full client lifecycle—from pre-sales and solution design to implementation and customer success—delivering unmatched service and strategic value to our clients.
Job Description:
Job Description:
We are seeking a dynamic CX Solution Consultant/Manager to join our Hong Kong team as we expand to meet the rising demand for outcome-driven customer experience management (CXM) transformations.
This role encompasses the full client lifecycle—from pre-sales and solution design to implementation and customer success—delivering unmatched service and strategic value to our clients.
This business consulting position requires technical proficiency in MarTech platforms, marketing expertise, and a relentless focus on customer satisfaction.
The ideal candidate will excel in preparing and supporting pitches, designing solutions with tools like CDPs and marketing automation systems, and ensuring client success through advisory and delivery oversight.
A deep understanding of how data and technology shape brand-customer relationships is critical.
Key Responsibilities:
1.
Pre-sales Support
Collaborate with core teams to prepare and deliver compelling pitches, crafting impactful presentations and proposals.
Conduct discovery sessions to define tailored solutions for prospective and existing clients.
Manage RFPs and lead processes to streamline sales efforts.
Design high-level solution architectures and technology roadmaps.
Draft statements of work, contracts, and CXM strategies, including budgets and timelines.
2.
Solution Design and Advisory
Leverage MarTech expertise (e.g., Adobe Experience Platform, Adobe Campaign, Tealium, Braze, Segment) to architect client solutions.
Provide strategic guidance on digital transformation, CRM, and data-driven marketing.
Simplify complex technical concepts for business leaders and non-technical stakeholders.
3.
Project Oversight and Delivery
Guide project execution across multiple clients, ensuring alignment with goals and deadlines.
Partner with delivery teams to implement solutions effectively.
Expand project scope beyond MarTech into analytics, experience platforms, and creative services as needed.
4.
Customer Success and Retention
Deliver exceptional customer service, acting as a trusted advisor to maximize client value.
Build strong relationships with key accounts to ensure satisfaction and retention.
Monitor and optimize technology adoption for sustained client success.
5.
Collaboration and Innovation
Work with Merkle/Dentsu teams across APAC (e.g., Singapore, India, China, Australia) and globally (AMER, EMEA) to refine methodologies.
Contribute to thought leadership and service innovation around key technology partnerships.
Support skills development and certifications within the team.
Qualifications:
Bachelor’s degree in Marketing, Business, Information Technology, or a related field.
3-5 years of experience in a consultancy, agency, or software environment, with a focus on Marketing Automation, Customer Data Platforms (CDPs), CRM, or data-driven marketing.
Proven track record in developing proposals, managing project resources, and drafting statements of work.
Experience with MarTech platforms such as Adobe Experience Platform, Adobe Campaign, Tealium, Braze, or Segment is highly desirable, with proficiency in at least one preferred.
Exposure to analytics tools like Adobe Analytics or Google Analytics is a plus.
Understanding of AdTech solutions, such as Google Ads, Demand-Side Platforms (DSPs), or Meta, particularly in targeting and media buying, is advantageous.
Excellent presentation and negotiation skills, with an ability to simplify complex ideas for diverse audiences.
Resilient, decisive, and goal-oriented, with a strong dedication to delivering exceptional customer service.
Ability to thrive in a fast-paced, client-facing role while managing multiple projects concurrently.
Fluent in English and Mandarin
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Unlock Your CX Consulting Potential: Insight & Career Growth Guide
Real-time CX Consulting Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for CX Consulting in Hong Kong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 91 jobs in Hong Kong and 76 jobs in Hong Kong. This comprehensive analysis highlights market share and opportunities for professionals in CX Consulting roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! dentsu is currently hiring and seeking a CX Consulting Manager to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at dentsu adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a CX Consulting Manager Jobs Hong Kong varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for CX Consulting Manager typically include Top Executives and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your CX Consulting Manager interview at dentsu, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the dentsu's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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