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Urgent! Customer Support Officer Job Opening In Hong Kong, Hong Kong – Now Hiring Efficy
Large company with great ambitions and close relations
efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth.
efficy’s platform includes products for marketing automation, sales, project management, customer service and customer nurturing.
Currently, more than 300,000 users from 63 countries use efficy’s tool.
Founded in 2005 and headquartered in Brussels, efficy’s more than 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Hong Kong or remotely.
Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.
In efficy, two days are rarely the same, and things are changing rapidly.
So, fasten your seat belt, and join us on the journey.
A unique work experience & company culture
We really want our employees to thrive in their daily life, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots of more.
Communication is informal, and your colleagues are only a short call away.
Your Impact
This role focuses on handling direct customers’ support cases via phone and ticket submission.
You will work closely with your colleagues from the support team and R&D from the Headquarter.
You will connect with the sales and account management team on support cases, incidents and bugs follow ups, etc.
Key Responsibilities
• Providing solutions for any support enquiry at efficy
• Diagnosing issues raised in support enquiries
• Formalising and applying corrective action plans or workarounds, and committing to a resolution date
• Measuring risks of issues raised by customers, helping out with initial troubleshooting and managing escalations for unsolvable issues
• Regularly providing prompt and accurate feedback to customers hence maintaining customers’ satisfaction
• Logging all issues accurately and adequately into our ticket tracking tool
• Prioritising and managing several open issues at one time
• Assisting and supporting the team in various projects, from developing project plans to executing the implementation part and to completion
• Providing general IT support within the office
• Liaising with our headquarters for resolutions to some support tickets and projects
About You
Support specialist at efficy typically have a first level 1 support experience in the software industry.
They are strong communicators and are comfortable in providing solutions to both technical or non-technical stakeholders.
This position will require both broad and strong technical interest, communication and organisational skills, but most importantly an enthusiastic and solutions-oriented personality.
It’s a role that fits someone who enjoys working at the intersection of business and technology in a modern agile environment.
At efficy, we are proud of our company culture that creates openness and honesty between us, and it is extremely important that all employees as well as managers take pride in ensuring that we constantly live up to our values of putting people first, taking ownership and ensure efficiency in the daily work.
Experience in the CRM industry, Saas or Software is a big plus!
We offer you
Health:
Development
How to apply
Please apply by providing your CV as soon as possible.
We will hire as soon as we find the right person.
Do you have questions about this position?
Please contact
Find more jobs at .
efficy is a people-first employer.
We offer equal opportunities to all our candidates.
We pride ourselves on the diversity of our people.
We welcome you, and everything that makes you—well, you.
That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.
So, if you’re interested in joining us, please feel free to apply.
We can’t wait to meet you!
Disclaimer
efficy is not accepting unsolicited assistance from search firms for this employment opportunity.
Please, no phone calls or emails.
All resumes submitted by search firms to any employee at efficy via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy.
No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.
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Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Hong Kong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 527 jobs in Hong Kong and 411 jobs in Hong Kong. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Efficy is currently hiring and seeking a Customer Support Officer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Officer Jobs Hong Kong.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Efficy adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Officer Jobs Hong Kong varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Officer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Officer interview at Efficy, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Efficy's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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