IPC is a fintech company that focuses on the human element.
With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.
Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets.
This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.
Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.
Title: Customer Success Manager
Department: Indirect-Customer Service
Reporting Manager: Senior Customer Sucess Manager
Location: Hong Kong
Role Type: Hybrid, Full-time
Role Overview:
The Customer Success Manager (CSM) is a key member of a cross-functional team designed to deliver Customer base growth and facilitate the ease of doing business with IPC.
CSMs lead, direct and oversee the IPC Customer lifecycle for new and existing Customers.
In addition, they support a comprehensive product and services portfolio and focus on Customer retention, development of Customer support and revenue growth.
Their overall goal of a CSM is to improve the focus of IPC’s sales channels through organizational accountability and increased productivity.
The CSM is responsible for organically growing their team's portfolio of customer base revenue while maintaining and increasing Customer satisfaction.
In addition, they research and prioritize Customer needs, develop Customer requirements, drive the development of Customer growth strategies and provide Customer lifecycle management.
Job Responsibilities:
Account Maintenance:
Training & Cutover:
Administration:
Job Requirements:
What’s in It for You?
At IPC, your compensation is only part of the package.
We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.
In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
• Health Insurance Plan
• Group Term Life Insurance Plan
• Flexible PTO plus Public Holidays
• Additional Time off for Charity Work and Volunteering
• Global Tuition Reimbursement
• Global Certification Bonus Program
• Access to our E-Learning Platform – IPC University & LinkedIn Learning
• Structured Onboarding Program and Peer Mentor Support
• Enhanced Parental Leave
• Global Wellness Program
• Employee Referral Program
Further information about your benefits will be provided during your onboarding process.
Additional Information:
At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together.
We spend around 60% of our time in the office and around 40% of our time working remotely.
Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.
Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.
You can explore more about our culture, offerings and commitment on and .
IPC’s Work Culture:
The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential.
We are a global ecosystem, full of diverse people that together made IPC what it is today.
Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.
We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence.
Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.