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Urgent! Customer Service Support Manager Job Opening In Hong Kong, Hong Kong – Now Hiring China Mobile Hong Kong Co. Ltd.

Customer Service Support Manager



Job description

Job Responsibilities: 


  • Responsible for planning and constructing the customer service support system, including collecting and organizing requirements, and coordinating with IT and online companies for system construction planning and implementation.


  • Responsible for digitalizing customer service, managing smart customer service projects, promoting the digital transformation of customer service, empowering frontline staff, initiating self-service customer service pipeline projects, improving service marketing efficiency, and enhancing customer satisfaction.


  • Coordinate the requirements for RPA, Big Data, IOP, platform, etc., and collaborate with the DI team for implementation.


  • Manage the team, organize and coordinate team members to carry out project work and tasks.
  • Job Requirements: 

  • Minimum of 6 years of work experience in system development or project management related to the mobile communication industry.


  • Master's/Bachelor's degree, preferably in computer science, software engineering, information systems, or related fields.


  • Proficient in project management, with strong skills in learning, communication, and coordination.


  • Familiarity with common databases, web development technologies, server-side development technologies, front-end development technologies, etc.


  • Enthusiastic about building new systems/applications, continuously iterating and optimizing existing functions based on system usage and user needs.

    Possess clear logical thinking, analytical mindset, and ability to work independently.


  • Attention to detail and skilled in handling complex business processes.


  • Proficiency in both written and spoken English and Mandarin.
  • When you work:

  • 5 days work


  • 8 hours/day
  • What you enjoy:

  • Discretionary Performance bonus


  • Life insurance


  • Medical insurance


  • Education subsidies


  • Birthday gift


  • Marriage leave


  • Birthday leave


  • Staff discount

  • Required Skill Profession

    Information And Record Clerks



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      Unlock Your Customer Service Potential: Insight & Career Growth Guide


    • Real-time Customer Service Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)

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    • Are You Looking for Customer Service Support Manager Job?

      Great news! is currently hiring and seeking a Customer Service Support Manager to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at China Mobile Hong Kong Co. Ltd. adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Hong Kong laws and regulations
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    • Interview Tips for Customer Service Support Manager Job Success
      China Mobile Hong Kong Co. Ltd. interview tips for Customer Service Support Manager

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      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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      Final Thought:

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