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Customer Service Representative Job Opening In Hong Kong, Hong Kong – Now Hiring Global Payments Asia Pacific Processing Company Limited


Job description

Description

Key Responsibilities

  • Provide professional quality customer services via handling inbound / outbound calls to merchants’ enquiries on credit card payment processing

  • Establish good relationship with merchants by provision of one-stop care services

  • Keeps up-to-date and self-equipped on required knowledge and skill sets proactively

  • Work with internal departments to seek best possible solutions for merchants

  • Carry out ad hoc assignments for call center operations

  • Requirements

  • Form 7 graduates or above with minimum 1 year experience in customer service and / or call center preferred

  • Ability to converse in English and Mandarin is essential as required to communicate with overseas banks and merchants

  • Excellent telephone etiquette with mature and pleasant attributes

  • Ability to maintain composure under pressure, patience and enjoy customer service

  • High energy level and self-motivated

  • Team player with strong work ethic

  • Able to perform shift duty on weekends / public holidays depending on work schedule

  • Work on shift basis including weekends and public holidays

  • Attractive Fringe Benefits

  • 5-days work with total of 40 working hours per week

  • Guaranteed at least 12 hours rest time between shifts

  • 2 consecutive days off each week

  • 18 days Annual Leave plus 1 day Birthday Leave

  • Life, medical and dental coverage

  • Overtime and public holidays allowance

  • No overnight work

  • No cross-selling required

  • Office at prime location close to MTR station

  • Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


    Real-time Customer Service Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Hong Kong, Hong Kong, highlighting market share and opportunities for professionals in Customer Service roles.

    529 Jobs in Hong Kong
    529
    391 Jobs in Hong Kong
    391
    Download Customer Service Jobs Trends in Hong Kong and Hong Kong

    Are You Looking for Customer Service Representative Job?

    Great news! is currently hiring and seeking a Customer Service Representative to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Global Payments Asia Pacific Processing Company Limited adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Hong Kong laws and regulations

    What Is the Average Salary Range for Customer Service Representative Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Service Representative?

    Key qualifications for Customer Service Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Customer Service Representative Job Success

    Global Payments Asia Pacific Processing Company Limited interview tips for Customer Service Representative

    Here are some tips to help you prepare for and ace your Customer Service Representative job interview:

    Before the Interview:

    Research: Learn about the Global Payments Asia Pacific Processing Company Limited's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    During the Interview:

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Final Thought:

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