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Urgent! Customer Service Representative Job Opening In Hong Kong, Hong Kong – Now Hiring Global Payments Asia Pacific Processing Company Limited

Customer Service Representative



Job description

Description

Key Responsibilities

  • Provide professional quality customer services via handling inbound / outbound calls to merchants’ enquiries on credit card payment processing

  • Establish good relationship with merchants by provision of one-stop care services

  • Keeps up-to-date and self-equipped on required knowledge and skill sets proactively

  • Work with internal departments to seek best possible solutions for merchants

  • Carry out ad hoc assignments for call center operations

  • Requirements

  • Form 7 graduates or above with minimum 1 year experience in customer service and / or call center preferred

  • Ability to converse in English and Mandarin is essential as required to communicate with overseas banks and merchants

  • Excellent telephone etiquette with mature and pleasant attributes

  • Ability to maintain composure under pressure, patience and enjoy customer service

  • High energy level and self-motivated

  • Team player with strong work ethic

  • Able to perform shift duty on weekends / public holidays depending on work schedule

  • Work on shift basis including weekends and public holidays

  • Attractive Fringe Benefits

  • 5-days work with total of 40 working hours per week

  • Guaranteed at least 12 hours rest time between shifts

  • 2 consecutive days off each week

  • 18 days Annual Leave plus 1 day Birthday Leave

  • Life, medical and dental coverage

  • Overtime and public holidays allowance

  • No overnight work

  • No cross-selling required

  • Office at prime location close to MTR station


  • Required Skill Profession

    Information And Record Clerks



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      Unlock Your Customer Service Potential: Insight & Career Growth Guide


    • Real-time Customer Service Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Hong Kong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 528 jobs in Hong Kong and 391 jobs in Hong Kong. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Customer Service Representative Job?

      Great news! is currently hiring and seeking a Customer Service Representative to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Global Payments Asia Pacific Processing Company Limited adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Hong Kong laws and regulations
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      Key qualifications for Customer Service Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for Customer Service Representative Job Success
      Global Payments Asia Pacific Processing Company Limited interview tips for Customer Service Representative

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      Before the Interview:
      • Research: Learn about the Global Payments Asia Pacific Processing Company Limited's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
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      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
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      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

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