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Customer Service Operations Associate Job Opening In Hong Kong, Hong Kong – Now Hiring Linjer


Job description

About Linjer Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches.


Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices.


We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds.


Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year!


What Linjer offers A multicultural and inclusive team culture Talented and passionate colleagues committed to excellence A predictable 9am-6pm work schedule (night/weekend work exceedingly rare and only for the biggest emergencies) Accelerated career growth opportunities for high achievers  ********************************************** Who we’re looking for We are seeking a detail-oriented and proactive Customer Service Operations Associate to join our dynamic team.


In this hands-on role, you will oversee order releases to 3PL partners, manage customer inquiries, handle shipment exceptions, coordinate return shipments, and assist with data maintenance—all to ensure a seamless and exceptional customer experience.


The position is full-time in our Hong Kong office.


Responsibilities Oversee the daily release of orders to third-party logistics providers (3PLs) to ensure timely fulfillment Serve as the primary day-to-day liaison with 3PLs for handling exception cases and special requests Support the management and onboarding of future 3PL partners to expand our logistics network Assist with routine data maintenance tasks to ensure accuracy and efficiency in order processing Collaborate with carriers to troubleshoot and resolve shipping challenges Respond promptly and effectively to customer inquiries via email and other channels, with a focus on resolving shipment-related issues Proactively identify and recommend improvements to customer service processes to enhance overall customer experience Coordinate and log returns from returns warehouses, ensuring accurate tracking and processing Assist in maintaining data in our ERP system with purchase order inbounding, returns inbounding, and defect outbounding activities  Note: Approximately 60% of the role focuses on operational tasks, while the remaining 40% involves directly handling customer inquiries.


Who You Are Professionally fluent in English Bonus: professionally fluent in spoken Cantonese You enjoy helping people Possess sound judgment and diplomacy when resolving customer issues Strong interpersonal skills with the ability to effectively collaborate and coordinate with 3PL partners and other stakeholders Able to meticulously follow processes Strong attention to detail Strong written communication skills Tech literate and able to learn new software with ease A collaborative team player who works well with others If you have never received training in writing a cover letter before, please search online for guidelines on how to write a cover letter.


We take cover letters very seriously!   Powered by JazzHR

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Hong Kong, Hong Kong, highlighting market share and opportunities for professionals in Customer Service roles.

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Are You Looking for Customer Service Operations Associate Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Linjer adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Hong Kong laws and regulations

What Is the Average Salary Range for Customer Service Operations Associate Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Operations Associate?

Key qualifications for Customer Service Operations Associate typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Operations Associate?

To improve your chances of getting hired for Customer Service Operations Associate, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Operations Associate Job Success

Linjer interview tips for Customer Service Operations Associate

Here are some tips to help you prepare for and ace your Customer Service Operations Associate job interview:

Before the Interview:

Research: Learn about the Linjer's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Operations Associate interview at Linjer, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Linjer's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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