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Customer Service Officer / Senior Customer Service Representative, IPS Account Services Job Opening In Hong Kong, Hong Kong – Now Hiring Cornerstone Global Partners

Customer Service Officer / Senior Customer Service Representative, IPS Account Services

    Hong Kong Jobs Expertini Expertini Hong Kong Jobs Information And Record Clerks Customer Service Officer / Senior Customer Service Representative, Ips Account Services

Job description

Job description
Role Overview:
Provide quality phone banking services to different types of customer
Process customer requests in a professional manner
Handle customer opinion/feedback timely to maintain a high level of customer satisfaction
Keep abreast of the banking knowledge and meet the compliance/regulatory requirements


Ideal Profile:
Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered
Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 an advantage
Require to work with flexi-hours
Strong customer service orientation, with good communication and phone skills
Willing to share ideas with colleagues and enjoy teamwork
With drive to learn for growth in the banking industry
Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
Relevant professional qualification in insurance and investment an advantage
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Hong Kong, Hong Kong, highlighting market share and opportunities for professionals in Customer Service roles.

530 Jobs in Hong Kong
530
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Are You Looking for Customer Service Officer / Senior Customer Service Representative, IPS Account Services Job?

Great news! is currently hiring and seeking a Customer Service Officer / Senior Customer Service Representative, IPS Account Services to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cornerstone Global Partners adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Hong Kong laws and regulations

What Is the Average Salary Range for Customer Service Officer / Senior Customer Service Representative, IPS Account Services Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Officer / Senior Customer Service Representative, IPS Account Services?

Key qualifications for Customer Service Officer / Senior Customer Service Representative, IPS Account Services typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Officer / Senior Customer Service Representative, IPS Account Services?

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Interview Tips for Customer Service Officer / Senior Customer Service Representative, IPS Account Services Job Success

Cornerstone Global Partners interview tips for Customer Service Officer / Senior Customer Service Representative, IPS Account Services

Here are some tips to help you prepare for and ace your Customer Service Officer / Senior Customer Service Representative, IPS Account Services job interview:

Before the Interview:

Research: Learn about the Cornerstone Global Partners's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Officer / Senior Customer Service Representative, IPS Account Services interview at Cornerstone Global Partners, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cornerstone Global Partners's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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