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Customer service officer (Inbound team) - MPF service Job Opening In Hong Kong, Hong Kong – Now Hiring Captar Partners


Job description

About the Company
Our client is a reputable financial service provider, and they are seeking to expand their Customer Experience functions.

We are searching for ambitious talent to join them as a Customer Service Officer to provide member service.



Job Responsibilities
  • To provide professional customer services to the enquiries on products/policies / by Phone, Email and/or Live Chat
  • To provide technical support regarding process transactions handling such as fund transfer, and the MPF scheme 
  • To explain and support digital tools (Apps) using 
  • Maintain customer service in good quality to achieve customer satisfaction
  • Support ad-hoc projects and administrative tasks as assigned

  • Experience & Qualifications
  • Minimum of 2 years of experience in Customer Service, in a hotline handling or telemarketing environment.
  • Strong customer focus with excellent communication skills.
  • Familiar with ORSO, MPF, pension and insurance products have added advantages.

  • Applicants with less experience or fresh graduates with a strong interest in developing a career in customer services are also welcome
  • Applicants with more experience to be considered as Assistant Manager.

  • Fluent in both written and spoken English and Chinese.
  • IIQE and HKSI license holders is preferable.

  • Positive attitude and ability to work effectively under pressure.

  • To apply online, please click on the link.

    For a confidential discussion or to submit your resume directly, reach out to Alvin Tang at atang@captarpartners.com.

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Customer service Potential: Insight & Career Growth Guide


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