Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Service Associate (Mandarin/ Cantonese) Hybrid working.
Hong Kong Jobs Expertini

Urgent! Customer Service Associate (Mandarin/ Cantonese) -Hybrid working Job Opening In hong kong hkg – Now Hiring Dow Jones

Customer Service Associate (Mandarin/ Cantonese) Hybrid working



Job description

Job Description

:

The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.

Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron’s, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance.

You will find that we are a collaborative group, focused on delivering excellence during every customer interaction.

We encourage anyone that wants to join us in our mission to apply.

CUSTOMER SERVICE ASSOCIATE - CONSUMER APAC

Based in:

Hong Kong

Reports to:

Customer Service Supervisor - APAC

Key Responsibilities

  • Provide high-level telephone and email support on Dow Jones suite of products and services including but not limited to The Wall Street Journal, Barron’s and MarketWatch by answering our customer queries concerning delivery, billing/account administration, pricing, content, technical support, and product navigation.
  • Retain Dow Jones customers and increase customer loyalty while projecting a professional, efficient and positive approach

  • Strong ability to overcome objections and enthusiastically resolve customers concerns while consistently providing superior levels of customer service

  • Ensure all relevant procedures are followed from beginning to resolution

  • Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge

  • Make independent decisions to resolve customer issues with strong problem solving skills

  • Work with other Dow Jones departments to ensure escalated issues are handled timely and correctly

  • Professional ability to interact with high valued customers and internal Executives if and when applicable

  • Qualifications

    Required

  • Highly proficient in both Cantonese and Mandarin, for both verbal and written communication
  • Fluent in English, for both verbal and written communication.

  • Intermediate to moderate level experience with using various technologies (iOS, Android, Windows, etc.)

  • Preferred

  • Experience in a contact center and/or customer service environment
  • Experience handling escalated customer concerns

  • Desired

  • Experience with sales/customer retention skills
  • Our Benefits

  • Comprehensive Healthcare Plans
  • Paid Time Off

  • Retirement Plans

  • Comprehensive Insurance Plans

  • Education Benefits

  • Family Care Benefits

  • Subscription Discounts

  • Employee Referral Program

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

    EEO/AA/M/F/Disabled/Vets.

    Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process.

    If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceT.

    Please put “Reasonable Accommodation in the subject line

    Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process.

    If you need assistance or accommodation in completing your application, due to a disability, email us at .

    Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need.

    This inbox will not be monitored for application status updates.

    Business Area: Dow Jones - Customer Service

    Job Category: Customer Service & Contact Center Operations

    Union Status:

    Non-Union role

    Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities.

    Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

    This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead.

    More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

    If you are a current employee at Dow Jones, do not apply here.

    Please go to the Career section on your Workday homepage and view Find Jobs - Dow Jones.

    Thank you.

    Req ID: 40521


    Required Skill Profession

    Information And Record Clerks



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Customer Service Potential: Insight & Career Growth Guide


    • Real-time Customer Service Jobs Trends in hong kong, hkg, Hong Kong (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in hong kong, hkg, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 529 jobs in Hong Kong and 391 jobs in hong kong, hkg. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Customer Service Associate (Mandarin/ Cantonese) Hybrid working Job?

      Great news! is currently hiring and seeking a Customer Service Associate (Mandarin/ Cantonese) Hybrid working to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Dow Jones adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Hong Kong laws and regulations
    • What Is the Average Salary Range for Customer Service Associate (Mandarin/ Cantonese) Hybrid working Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in hong kong hkg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Customer Service Associate (Mandarin/ Cantonese) Hybrid working?

      Key qualifications for Customer Service Associate (Mandarin/ Cantonese) Hybrid working typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Customer Service Associate (Mandarin/ Cantonese) Hybrid working?

      To improve your chances of getting hired for Customer Service Associate (Mandarin/ Cantonese) Hybrid working, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Customer Service Associate (Mandarin/ Cantonese) Hybrid working Job Success
      Dow Jones interview tips for Customer Service Associate (Mandarin/ Cantonese)  Hybrid working

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Dow Jones's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Customer Service Associate (Mandarin/ Cantonese) Hybrid working interview at Dow Jones, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Dow Jones's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Customer Service Associate (Mandarin/ Cantonese) Hybrid working Positions

      Setting up job alerts for Customer Service Associate (Mandarin/ Cantonese) Hybrid working is easy with Hong Kong Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!