Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Service Ambassador (Wealth Select Centre & Customer Service Centre).
Hong Kong Jobs Expertini

Urgent! Customer Service Ambassador (Wealth Select Centre & Customer Service Centre) Job Opening In Hong Kong, Hong Kong – Now Hiring AIA International Limited.

Customer Service Ambassador (Wealth Select Centre & Customer Service Centre)



Job description

Responsibilities

:
  • Serve customers and agents by addressing their enquiries, requests,plaints, and MCV verifications.
  • Follow operation procedures inpliance with documented procedures, service benchmarks, regulatory requirements, andpany policies and practices.
  • Provide prompt and accurate services, policy information, and professional advice to customers.
  • Manage and resolve customer problems and elevated customerplaints.
  • Handle special requests relating to policy matters.
  • Collaborate with Premium Collection and Underwriting departments to provide one-stop MCV verification service.
  • Support case monitoring and investigation.
  • Provide quality services to customers and continuously identify areas for improvement.
  • Collect customer feedback and report operation problems to the Centre Head.
  • Contribute new ideas to enhance customer experience and work efficiency.
  • Coach and mentor team members, and prepare training material.
  • Support working partners and ensure smooth operation and service alignment.
  • Perform other assigned responsibilities and duties.
  • Requirements:
  • University/College graduate with 4-5 years' relevant experience OR Form Five plus at least 7-8 years' working experience.
  • Solid knowledge of life insurance.
  • Excellentmunication and interpersonal skills.
  • Passionate about providing excellent customer service and driven by personal motivation.
  • Open to changes and challenges.
  • Proficient in both spoken and written English and Chinese, including Mandarin.
  • Relevant license required for regulated activities.
  • Build a career with us as we help our customers and themunity live Healthier, Longer, Better Lives.



    You must provide all requested information, including Personal Data, to be considered for this career opportunity.

    Failure to provide such information may influence the processing and oue of your application.

    You are responsible for ensuring that the information you submit is accurate and up-to-date.


    Job ID JR-58735


    Required Skill Profession

    Information And Record Clerks



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Customer Service Potential: Insight & Career Growth Guide


    • Real-time Customer Service Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Hong Kong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 529 jobs in Hong Kong and 391 jobs in Hong Kong. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Customer Service Ambassador (Wealth Select Centre & Customer Service Centre) Job?

      Great news! is currently hiring and seeking a Customer Service Ambassador (Wealth Select Centre & Customer Service Centre) to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AIA International Limited. adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Hong Kong laws and regulations
    • What Is the Average Salary Range for Customer Service Ambassador (Wealth Select Centre & Customer Service Centre) Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Customer Service Ambassador (Wealth Select Centre & Customer Service Centre)?

      Key qualifications for Customer Service Ambassador (Wealth Select Centre & Customer Service Centre) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Customer Service Ambassador (Wealth Select Centre & Customer Service Centre)?

      To improve your chances of getting hired for Customer Service Ambassador (Wealth Select Centre & Customer Service Centre), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Customer Service Ambassador (Wealth Select Centre & Customer Service Centre) Job Success
      AIA International Limited. interview tips for Customer Service Ambassador (Wealth Select Centre & Customer Service Centre)

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the AIA International Limited.'s mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Customer Service Ambassador (Wealth Select Centre & Customer Service Centre) interview at AIA International Limited., research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AIA International Limited.'s products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Customer Service Ambassador (Wealth Select Centre & Customer Service Centre) Positions

      Setting up job alerts for Customer Service Ambassador (Wealth Select Centre & Customer Service Centre) is easy with Hong Kong Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!