Job Overview
Company
The Hong Kong Jockey Club
Category
Financial Clerks
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Job Description
The Job
You will:
Provide personal services through a single point of contact to target customers Identify ringleaders and high quality prospects during race meetings and at racing events Develop and maintain relationship with customers through customer relations & grooming activities Provide dedicated customer services in assigned public venues in racecourses during race meetings Work closely with CS, event, catering and other service teams to deliver the best customer experience Work as part of the effective and highly motivated team in delivering business objectives and results Ensure compliance with Responsible Gambling Policy and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s businesses. Undertake other duties as assigned by Line Manager.
About You
Yous should have:
Tertiary qualification or above in any disciplines A minimum of 5 years’ solid experience in customer-facing environment such as airline and hospitality industry Good ice-breaking skills, out-going personality and high team spirit at work Ability to be presentable, confident, proactive, and detail-minded Excellent interpersonal and communication skills in both English and Chinese Computer literacy with Microsoft Word / Excel / PowerPoint Ability to work on weekends, public holidays and at night time at Shatin / Happy Valley racecourse when required Interest and knowledge of horse racing a definite advantage
Enquiries
About The Hong Kong Jockey Club
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The Hong Kong Jockey Club is actively hiring for this Customer Relationship Officer (Public Customer Group) position
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